Provide customer service to current and potential McTrans customers. Answer phone calls, emails, and fax. Process orders, add and edit customer information in the online store, generate and provide invoices to customers, and activate software registrations.

Contact customers with their subscriptions due and try to sell our subscription services and follow up on their payments. Take technical support calls and redirect them to appropriate McTrans personnel.

Provide assistance with McTrans marketing efforts including performing outreach to the customers and collecting their feedback about our products and services.

Process checks, log checks in the spreadsheet, post checks for accounts payable and make notes of check numbers corresponding to orders.

Process documents necessary to correct any errors that are discovered in the monthly reconciliation process. Ensure that corrections are completed accurately. Participate and monitor McTrans webinar activities as necessary.

Other duties as assigned by the McTrans Director.

$19.23 - $21.97 per hour; commensurate with qualifications and experience

High school diploma or equivalent and four years of relevant experience.

Ability to interact cordially with customers and staff (primarily administrative staff as well as the director)

Working knowledge of UF policies and procedures

Working knowledge of UF purchasing procedures and guidelines

Ability to function under stressful circumstances and determine priorities to meet required deadlines

This position has been reposted. Previous applicants are still under consideration and need not reapply.

In order to be considered for this position, applicant must upload a cover letter and resume with application.

This is a time-limited position.

We offer flexible work arrangements such as hybrid/remote work locations and/or schedules that fall outside of a unit’s usual working hours.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.