Directs the department's overall operations to include budget development, clinical operations and patient access, employee management and non-staff productivity, and assists in the development of department strategic initiatives aligned with the institute and enterprise.

Responsibilities:

• Directs the organization and management of department operational and business activities.
• Supports the application of CC operating procedures and communicates with management to ensure understanding and compliance with policies/procedures.
• Directs the selection and placement of new employees, performance evaluations and corrective actions.
• Interprets and communicates policies/procedures and communicates relevant changes.
• Develops and manages departmental operating budgets and educational funding activities and monitors cost variances. Identifies and leads key department cost management initiatives to achieve quantified results.
• Develops strong understanding and co-leads in the direction/monitoring of the revenue cycle for the department professional billing and reimbursement and associated technical centers within department.
• Manages operational areas and identify and drive improvement opportunities in key areas including, patient access, patient experience, service line cost management, quality management, employee engagement and other department functions that support the overall institute performance.
• Assists in implementing strategic initiatives within the department including institute growth strategies, new practice acquisitions and marketing plans.

• Note: Level of administrator is dependent on the review and applications of organizational criteria that includes, but not limited to: budgeted FTE's, budgeted operating expense, number of sites and locations, and staff FTE's.

• Other duties as assigned.

Education:

• Bachelor's Degree in Business, Health Care Administration or related Field.
• Excellent analytical, verbal and written communication skills.
• A Master's Degree may offset two years of the experience requirement.

Certifications:

• None required.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Five years progressively responsible related work experience, including supervisory experience.
• A Master's Degree may offset two years of the experience requirement.

Physical Requirements:

• Requires extensive sitting and dexterity to perform work on a PC.
• Requires the ability to walk to attend meetings; must have normal or corrected vision and the ability to verbally communicate to employees and patients.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination, COVID-19 vaccination, or an exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities