Job description
Key responsibilities include providing administrative support to domestic/international admission counselors. Process applications and recruit records. Serves as a point of contact with prospective students, current students, Florida Tech faculty and staff for admissions related needs. Responsible for the Admissions general email correspondence and providing telephone service. Generate and send official correspondence to applicants. Identify and interpret educational and financial documents, enter data into Florida Tech’s computer data system, generate decision letters, process and maintain electronic documents, and other duties assigned.
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Responsibilities Include:
- Provides customer service to prospective students, current students, Florida Tech faculty and staff, and other stakeholders.
- Generates official Admission communications including decision letters and scholarship letters.
- Uploads and manages documents in document management system and SIS. Sends electronic copies of decisions letters and I-20's or other related admissions documents.
- Responsible for email communications from internal and external stakeholders in staff and Admissions mailboxes. Ensuring all documents are secure and managed properly.
- Answers admissions phone calls and assist callers with prospective student matters. Provides information, and/or routes calls to the correct person or department.
- Responsible for shipping all documents including official scholarship letters, and I-20 documents domestically and internationally.
- Listens to questions/concerns, researches information, and problem-solves.
- Updates recruiting and new student records and assists with duplicate record deletion.
- Compiles basic information on current operational procedures used in cross training or new hire training.
- Assists with orientation, ongoing projects, and special projects – meeting with students, copying documents, removing holds from student record.
- Physical Mail – open, sort, forward and save as needed. Document management – attaches documents, scans and indexes, files, and retains files according to the document retention policy.
- Orders shipping supplies. Communicates with the shipping department and various external shipping companies. Ships packages as needed for the Vice President of Enrollment Management.
Requirements include:
- Associate degree, or vocational or technical school degree
- Minimum of 0-2 years of relevant work experience
Official transcripts of all collegiate work must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES).
Equal opportunity
Florida Tech does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Office of Title IX at John E. Miller Office Building (401QAD), 150 West University Blvd, Melbourne, FL 32901,
TitleIXCoordinator@fit.edu
, or 321-674-8885, or to the U.S. Department of Education Office for Civil Rights.
Americans with Disabilities Act
Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling the Office of Human Resource at 321-674-8100.
The Annual Security and Fire Safety Report
In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Notifications, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at
https://www.fit.edu/media/site-specific/wwwfitedu/security/documents/20200776_FINAL2_ASR-MainCampus.pdf
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