Job description

The Office of Admissions is responsible for the marketing, recruitment, and orientation of new undergraduate MSU students. The Office of Admissions is also responsible for upholding the Board of Regents and Montana University System admission requirements, policies, and procedures regarding applications for admission, residency, acceptance of transfer credits, and other enrollment-related issues.

Duties and Responsibilities
Serve as the first point of contact for prospective students and their families.
Provide accurate and specific information regarding MSU’s admission policies and procedures, recruitment events, and general campus knowledge to prospective students, the general public, faculty, and staff.
Collect, enter and maintain prospective student information in the MSU database (Banner).
Resolve conflict situations tactfully and professionally.
Disseminate vital information accurately and efficiently over the phone, by email, and in person.
Assist the Campus Visit Coordinators with special projects, as needed.

Required Qualifications – Experience, Education, Knowledge & Skills
High school graduation or G.E.D plus progressively responsible entry to mid-level administrative support and/or clerical experience in a customer service-oriented position or an equivalent combination of relevant education and experience.
Demonstrated experience providing exceptional, consistent, and positive customer service in an office or professional setting and effectively communicating detailed information and directions clearly and accurately, in person, by phone, and through business correspondence to a wide variety of individuals.
Demonstrated experience using personal computers and software, such as word processing, spreadsheets, electronic calendars, and email.
Demonstrated experience composing, formatting, and proofing grammar, punctuation, and spelling of business correspondence and general office materials as well as following established instructions and procedures with a high level of accuracy and attention to detail.
Demonstrated experience organizing and prioritizing heavy workloads and meeting tight deadlines with many interruptions while maintaining a positive, effective and professional approach.
Demonstrated experience using a large computerized database for large volumes of information entry, retrieval, maintenance, and processing, with high efficiency and accuracy.

Preferred Qualifications – Experience, Education, Knowledge & Skills
Experience using Ellucian/Banner or other relational databases.
Microsoft Office Suite or other related software suites.

The Successful Candidate Will
Consistently exercise initiative and good judgment.
Effectively operate work-related equipment.
Establish and maintain effective working relations with coworkers and the public in a team-oriented environment.
Maintain confidentiality of records and information.
Have the ability to maintain composure when responding to numerous phone calls every day.
Have the ability to represent MSU and the Office of Admissions to others in a professional, courteous and service-oriented manner.
Possess the ability to communicate in an effective, positive, and friendly manner while providing appropriate responses to questions or inquiries from a variety of individuals.

Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No
Posting Detail Information

Number of Vacancies 2
Desired Start Date Upon successful completion of a search.
Position End Date (if temporary)
Open Date
Close Date

Applications will be:
Review of applications will be on a continual basis and will continue until the position is filled.

Special Instructions
Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples. https://www.montana.edu/hr/recruitment/dualcareer.html.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile. https://www.montana.edu/hr/recruitment-guidelines/affirmative_action_plan.html.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/policy/discrimination/index.html.

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