RedBuilt™ is a leading engineered wood products, structural components, and construction systems supplier to the commercial construction industry across North America. Our continued reputation for unparalleled customer service and support goes back over 50 years.

We are built on safety, customers, careers, community, and the structures we shape.

And we’re growing...

Summary:

We are looking for a full-time Advanced IT Support Specialist to join our tight knit IT team. They will support a wide array of company systems and software, while demonstrating a strong interest in managing more than one IT related technology. They are expected to have strong organizational and time management skills. In additional, they will show initiative in their role and seek opportunities to learn and grow. Most of all, they will be committed to the RedBuilt “Why” and dedicated to helping the company leverage technology and software to transform business functions.

RedBuilt is committed to continuous growth and will support this candidate with educational assistance and job-related training.

Essential Functions:

• IT support activities, including break fix and proactive maintenance for:
  • Core/Internet network
  • Windows Desktops/Laptops/Tablets
  • Productivity Applications (Office suite, collaboration tools, etc)
  • Line of Business Applications
• Assist in building and maintaining a Knowledge Base.
• Prioritize and schedule requests for IT support. Escalate requests (when required) to the appropriately experienced technician.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Perform other related duties as assigned.

Requirements, Knowledge, Skills, and Abilities (Minimum Qualifications):

• Bachelor’s degree in IT or 5 years in a related field.
• 5 years of experience managing an enterprise level system (i.e. Exchange, SharePoint, Cisco, Azure).
• Passionate about leveraging cutting edge technology and software to transform business functions.
• Proficient in technical root cause analysis.
• Prior work experience within manufacturing (a plus).
• Experience with ERP systems and PLC’s (a plus).
• Excellent verbal and written communication skills including ability to interact professionally with all levels of the organization and outside parties.
• Enjoys a fast-paced, rapidly growing environment.
• Demonstrates strong work ethic: enjoys the “hard work” within a flexible, supportive, and energetic work environment.
• Detail oriented with excellent planning, analysis, and execution skills.
• Takes initiative and thrives working independently.
• Dedicated to continuous learning and growth.

Working Conditions:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Working full-time at our RedBuilt facility in Delaware, OH (this is not a remote or hybrid role).

If this sounds like you, we’d love to hear from you!

Reports to: IT Operations Manager

FLSA Classification: Non-Exempt

Benefits:

• 11 Paid Holidays (includes 2 Floating Holidays of your choosing)
• Paid Time Off
• Paid Community Service
• Health Benefits (Medical, Dental, Vision)
• FSA/HSA Options
• Discounted Pet Insurance
• 401k Retirement Plan with Employer Matching
• Discretionary Profit Sharing
• Paid Parental Leave
• Flexible Dependent Care Account
• Employee Assistance Program (EAP)
• Company Paid Basic Life and AD&D Insurance
• Company Paid Short Term Disability
• Voluntary Long-Term Disability
• Voluntary Life and AD&D Insurance

RedBuilt is an equal opportunity employer.

Must take pre-employment drug test and a background check which includes criminal records to be considered for the position.

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the Advanced IT Specialist role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.