Job description

Responsibilities:

• Serve as initial point of contact for after-hour vessel support calls.
• Triage inbound calls and coordinate with on-call office staff, customers, vendors and vessels to resolve problems and drive vessel productivity.
• Monitor vessel movements to proactively drive increased productivity. Proactively work with night dispatch contacts at barge fleeting locations to coordinate upcoming vessel tow work and improve barge pick up and drop efficiencies.
• Make calculated decisions to balance productivity based on vessel delays, operational changes and customer needs.
• Update operating system databases.
• Other duties as assigned.

Qualifications:

• Previous marine experience preferred.
• Excellent customer service and interpersonal skills.
• Solid computer skills with proficiency in Microsoft Office.
• Self-starter, quick learner, team player, detail-oriented, organized, creative thinker, and ambitious with ability to work independently in a fast-paced environment.

Work Schedule (12-hour shift coverage): 2-person rotation
Approximately 9:00 p.m. – 9:00 a.m.
7 days on / 7 days off

Marquette offers competitive pay, health, dental & vision insurance, 401K plan with company match, bonus plan, company paid life insurance, short- & long-term disability, flexible spending account, critical illness, accident insurance, and other incentives!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 12 hour shift
• Night shift

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