General Duties:

• Maintain complete knowledge of all FBO services and functions.
• Greet and welcome customers, members and guests with a smile
• Answer all incoming telephone calls
• Monitor and respond to all email traffic
• Keep FBO front desk, guest lobby and Director conference area clean, organized and stocked
• Assist FBO Concierge Supervisor with maintenance of aircraft and vehicle fuel inventories
• Maintain stock of customer and office consumables
• Complete NATA Safety 1st training as soon as possible after start of position
• Complete service sales tickets and process credit card and member account sales transactions
• Resolve issues and conflicts to the satisfaction of the customer and benefit of the FBO whenever possible
• Create arrival and departure reservations in an electronic calendar or other software that may be made available
• Maintain professional demeanor in high stress situations and busy times
• Ability to reprioritize tasks to ensure all customer and enterprise demands are met in a timely fashion
• Motivation of staff to perform at their highest abilities
• Attend/Conduct all departmental meetings as necessary
• Assist department Director and Assistant Manager with projects as required
• Maintain professional dress and physical appearance
• Other duties as assigned or requested
• Liaise with other Resort departments as necessary to ensure a seamless experience for Members and guests

MINIMUM QUALIFICATIONS:

• Customer service experience required.
• Basic math and accounting skills
• Excellent telephone etiquette and interpersonal skills required.
• Computer literate and proficient in Word, Excel, related inventory software

ADDITIONAL QUALIFICATIONS:

• Service oriented- able to pamper, accommodate and anticipate guests needs
• Enjoy working with people and possess a friendly and outgoing personality.
• Solution oriented
• Exceptional communication, organizational skills and detail oriented
• Flexible and accommodating attitude
• Maintain a positive attitude and contribute toward a quality work environment
• Comply and adhere to all Horseshoe Bay Resort and airport policies and standard operating procedures (SOP’s)
• Maintain a professional image with the proper uniform standard and maintaining personal hygiene

Physical & Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Maintain a clean; safe, fully stocked and well organized work area.
• Be on time for your shift and maintain schedule provided
• Positive, energetic and professional demeanor
• Ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Walk/stand for an extended period of time
• Occasionally lift and/or move up to 50 pounds.
• Ascend/descend stairs as a daily routine.
• Must be able to comprehend reading materials.
• Must be able to interact with co-workers, customers and have a sense of TEAM

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization