Job description
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Technology/IT
The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.
Job overview and responsibilities
- Works on one or more projects
- Works on moderate to complex projects
- Provides direction tools, and process support to less senior employees
- Knowledge in own discipline
- Requires moderate guidance
- Provides basic support and solutions
- Makes decisions within guidelines & policy
- May manage projects of limited scope
- Assist in planning and design of solutions via requirements gathering
- Create simple workflow models and process maps based on input from multiple sources
- Lead meetings with Technology and Business Partners to gather needs and requirements
- Aligns process/procedures to best practice solutions
- Analyzes efficiencies and effectiveness of current solutions
- Document training programs and knowledge articles
- Basic understanding of business principles (United systems)
- Identifies problems/issues and finds solutions
- Monitors compliance and adherence to principles
- Partners with business managers
- Ensures work is within project scope
- Document service levels
Required
- Bachelors Degree in Computer Science, Information Systems, or Business Administration
- 2-5 IT and/or business experience, or any equivalent combination of experience, education, and/or training
- Ability to communicate verbally and in writing with all levels of employees and management
- Capable of successful formal and informal communication
- Speaks and writes clearly and understandably at the right level
- Widely trusted; seen as a direct, truthful individual
- Can present the unvarnished truth in an appropriate and helpful manner
- Keeps confidences
- Admits mistakes
- Doesn’t misrepresent him/herself for personal gain
- Works well in a collaborative setting
- Supports work team by volunteering for and completing assignments
- Acts as a positive team member by contributing to discussions
- Develops and maintains both formal and informal relationships enterprise-wide
- Defines success in terms of the entire team through mentoring and knowledge transfer
- Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area
- Keeps up to date on technical developments
- Stays informed as to industry practices
- Knows how to apply relevant technical processes to appropriate business needs
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
Preferred
- Dedicated to meeting the expectations and requirements of internal/external customers
- Gets customer information and uses it for improvements
- Acts with the customer in mind
- Establishes and maintains effective relationships with customers and gains their trust and respect
- Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc.
- Will do what it takes to get things done
- Acts as valued partner to the business
- Develops relationships with the customer
- Deals honestly and effectively with business partners
- Is seen in a positive light by the business/customer
- Involves listening and checking before acting
- Is tolerant with people and processes
- Tries to understand the people and the data before making judgments and acting
- Sensitive to due process and proper approaches
- Delivers quality work on time
- Translates planning into action by following applicable established procedures or methodologies
- Proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers
- Appropriately communicates and resolves or escalates any problems that arise
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
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