Time as Reported Grade 001 Institute for Innovative Educ

7 AM-4 PM

GENERAL PURPOSE

The Answer Desk Assistant covers both of the Miner Library public service desks – Answer Desk and Computing Center Help Desk – and is expected to work one or both, as assigned. Provides customer service to patrons; assists with basic clerical tasks such as scanning and printing. Shelves items and processes fees.

RESPONSIBILITIES

• Completes basic clerical tasks such as scanning, printing, and photocopying. Answers questions received in person, by phone, by email, or web chat.
• Completes computer trouble-shooting including the creation of support tickets in Request Tracker for issues reported to Help Desk. Assists customers with Blackboard, MS Office, Outlook. Assists with installation and support of Miner-supported computer apps and in setting up secure URMC mobile profiles. Performs regularly scheduled desktop computer updates and assists with the SMD iPad rollout.
• Completes basic tasks associated with library materials including checking materials in and out and shelving returned items; gathering requested articles as well as scanning them for delivery.
• Completes basic duties associated with opening and closing the library including securing cash, clearing the library, locking the stacks, tidying the library, and recording daily statistics.
• Processes fines and fees using the cash register

Other duties as assigned

QUALIFICATIONS

• High School Diploma or equivalent required
• Verifiable library or relevant service experience required
• Proficiency with iOS/MacOS and/or Windows required
• Strong oral and written communication skills; strong interpersonal skills required
• Attention to detail required

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled