Job description
Job Title:
Appeals Clerk
Reports to:
Client Operation Supervisor
Position Summary:
The appeals clerk is responsible for investigating client deductions/disputes, communicating the deductions with the attorneys and handling the appeals process.
Essential Functions:
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Identify the cause of client deductions
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Keep track and document client deductions that are appropriate and are in accordance with client’s billing guidelines (deductions that are due to attorneys error)
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Provide the attorneys with client deductions that can be appealed
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Request a response from the attorneys and appeal the deductions in the client’s billing portal
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Monitor the timing of the appeals to ensure prompt and accurate billing appeals of funds owed
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Utilize firm matter management program (Pulse) to locate and secure back up documentation for appeal submissions
Requirements:
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Knowledgeable in Excel
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Exceptional follow-up and communication skills
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Detail oriented
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Ability to work independently and with teams
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Able to accurately relay the information and facts to management
Education and Experience
:
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High School Diploma
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Will train
This position can be worked fully remote or hybrid with one day a week in Oakland.
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