ARES Corporation is hiring an Apple Computer Support Technician to support NASA Glenn Research Center. The role of the Apple Technician is to provide end-user computer and mobile break-fix services, including hardware and software installation and removal, data transfers, and restoration of an end user's device to full operability. Restoration includes the tasks that are necessary to return managed hardware to an operational state, including correction of hardware faults via repair or replacement, replacement in case of loss or damage, configuration of software load, and restoration or transfer of all user data to replacement device. Tasks will typically be assigned to technicians via the ITSM system, but may also come through via a phone call, email or customer walk-up.

Requirements:

• 1-2 years of computer support experience, including break/fix, troubleshooting, and end-user support.
• Relevant certifications are strongly preferred.
• High school diploma.

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• 401(k) Plan
• Paid Time Off & Holidays

ARES is an EEO/AA/Disability/Vets Employer and complies with E-Verify.

ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.