100% remote work with < 5% travel. Must reside in the state of Texas.

To apply for this position, complete an on-line application either through the Applicant Career Section through WorkInTexas. TxDMV does not accept paper applications.

Applicants who require an accommodation for the interview process should contact Human Resources at 512.465.4043 when contacted to schedule an interview.

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Manages the TxDMV IT Application Services Operations team supporting applications in all environments. Performs advanced and/or supervisory (senior-level) computer systems analysis work. Develops plans, schedules, sets priorities, and sets standards for achieving established goals. Plans, assigns, and supervises the work of others. Interfaces with other areas of TxDMV in ensuring timely delivery of efforts. Provides technical leadership and assistance to other IT sections; manages to assure timely and effective implementation of deliverables; leads efforts according to strategies and plans; ensure overall alignment to the IT strategy. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES

Manage daily operations of one of the teams in the Applications Services Operations Section, consisting of Systems Analysts, Programmer Analysts, and application support staff.

Hire, retain, manage, and develop staff.

Oversee Tier 2 support of critical agency software applications, including but not limited to Commercial Off the Shelf (COTS), web applications, JAVA applications, and SalesForce.

Management oversight of all environment setups and support through release cycles.

Schedule and assign projects and/or tasks to staff, establishing and monitoring goals and objectives.

Analyze, create, and maintain policies and data from systems and technologies to ensure effective and efficient use.

Primary management point of contact for business for IT applications issue management.

Coordinate IT staff for environment escalations, issues and outages.

Ensure enforcement of state and agency applications development methodologies, standards, guidelines, procedures, best practices, policies, rules, and regulations; makes recommendations for enhancements as appropriate to same.

Collaborate with other areas of IT, system owners, and other stakeholders in testing new/modified software releases, ensures resolution of errors, when applicable.

Oversee research and analysis for requested or proposed projects, applications, modifications.

Oversee and monitor the quality of services provided, service schedules, performance and timeliness of delivery of functional area service request commitments, while identifying and mitigating potential risks and establishing goals and objectives.

Responsible for the supervision, acquisition, training and development, and performance management of the team.

Maintains knowledge of changing technology and provides recommendations for appropriate and timely adaptation of new technologies.

Provide software application technical leadership for the agency in areas of responsibility and expertise.

Perform needs assessments, develops and coordinate guidelines.

Plan, assign, monitor and audit the work of others.

Performs related duties as assigned.

The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.

ADDITIONAL INFORMATION

Job offer and continuation of employment is contingent upon:

• Proof of education and experience listed on the application.
• Eligibility to work in the United States.
• Satisfactory results from a pre-employment criminal history background check and driver’s record check.
• Compliance with Selective Service registration for males ages 18-25.

Veterans:

If selected for the position the following must be provided for proof of veterans’ preference:

• Veteran must provide form DD 214
• Surviving Spouse or Orphan must provide DD 1300 or DD 214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

Submission of Application:

Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; "See Resume" is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application, but may be considered as additional supplemental information. The resume must include employer name and dates of employment for relevant work experience to be considered by the hiring authority.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran’s status, genetic information or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at 512-465-4043.

MINIMUM REQUIREMENTS

Education and Experience

Graduation from an accredited four-year college or university with a major in computer information systems, or related field plus minimum of five (5) years’ experience in providing customer service and support for customer applications, and minimum of three (3) years in a managerial/supervisory capacity. Lead worker, coordinator, or project lead work experience may be substituted for supervisor or management experience on a year per year basis. Substitution Note: Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis.

Licensure and/or Certification – Must possess a valid driver license from state of residence.