Job description

Under the general direction of the Assistant Director, Software Engineering Services, the Application Support Specialist: Generalist will be responsible for installing, configuring, maintaining, updating, and upgrading various applications. Daily activities include supporting end-users and ensuring applications are operational. This position includes a wide range of responsibilities and duties involving the maintenance and upkeep of software applications, which are in accordance with the Authority’s goals and requirements.

RESPONSIBILITIES:

• Coordinate with other teams in the Information Technology Services Department, as well as, throughout the Authority, to identify IT needs, identify integration requirements, document business use cases, and design a robust application environment.
• Install and configure software, load data, apply permissions, and perform maintenance work.
• Provide technical and business support to end-users, as well as, other IT professionals. Support will be through Service Desk tickets and training programs.
• Provide regular project status and estimates to management.
• Provide support in quality assurance testing, disaster recovery exercises, and business continuity plans.
• Monitor, document, analyze, and troubleshoot software applications.
• Create FAQs, How-tos, and templates to facilitate software adoption.

• Plan, coordinate, test, and perform system maintenance tasks, such as system back-up, recovery, and file maintenance, while communicating changes, upgrades/maintenance schedules, and new services to all end-users, all-the-while maintaining minimal down time.
• Lead audits to ensure appropriate controls and audit logs are in place.
• Maintain current knowledge of relevant technologies and business processes.
• Enable and maintain best practices and process automation.
• Assist with all incoming trouble tickets.
• Work with vendors and contractors as directed.
• Monitor and maintain software licensing and maintenance agreements.
• Ensure projects hit milestones on time and escalate to proper stakeholders as needed.
• Solid understanding of project management methodology, including the ability to troubleshoot project roadblocks and proactively seek solutions to meet deadlines.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Computer Science or Information Management.
• IT industry certifications are a plus.
• Minimum of three years of experience supporting software applications.
• Experience in Legal File, Teammate, and I-Sight software is a plus.
• Must have working knowledge installing, designing and performing maintenance functions on software applications.
• Understanding of network protocols and terminology.
• Strong analytical, problem solving and logical troubleshooting abilities.
• Hands-on experience with hardware and software troubleshooting.
• Solid working technical knowledge of software applications, protocols, standards, and networking principles.
• Ability to perform under pressure and manage multiple priorities, while working independently, as well as, part of a team.
• Ability to work with diverse teams.
• Excellent oral, written, and presentation skills.

• Valid New Jersey driving license.

Job Type: Full-time

Pay: $73,000.00 - $115,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.