Position Summary : The Area Manager (Bi-Lingual - English and Spanish) is accountable for facilities in Philadelphia Area.

Job Purpose :

Serves customers by providing housekeeping services; directing staff.

Summary of Essential Position Functions:

• Accomplishes housekeeping human resource strategies by determining accountabilities; communicating and enforcing values, policies, and procedures; implementing training, coaching, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation strategies.

• Develops housekeeping organizational strategies by contributing information, analysis, and recommendations; establishing functional objectives in line with organizational objectives.

• Develops housekeeping financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.

• Promotes housekeeping quality initiatives by conducting inspections; reviewing guest interviews; gaining feedback from meetings; enforcing quality and customer service standards; analyzing and resolving quality and customer service issues; implementing innovative methods of delivery services to customers.

• Provides housekeeping management information by collecting, analyzing, and summarizing data and trends.

• Improves housekeeping quality results by studying, evaluating, and re-designing processes; implementing changes.

• Avoids legal challenges by understanding current and proposed legislation; enforcing regulations; recommending new procedures; complying with legal requirements.

• Enhances housekeeping services department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.