Job description

Job Summary:

Under the direction and leadership of the Account Manager and Regional Director, the Assistant Account Manager manages, oversees and coordinates all aspects of event operations including obtaining optimal efficiency and economy of operations and maximizing profits while maintaining superior customer satisfaction by meeting the customer requirements, call number and service provided.

Essential Duties and Responsibilities:

· Assists with the coordination of all aspects (technical and managerial) of executing the event operations at the assigned location, including updating estimates and responding to client requests, while maintaining necessary staffing levels to keep service level satisfactory

· Assigns work tasks to event supervisors and applicable line level staff and directs work throughout the event, while maintaining a forward-thinking approach to resolve service concerns

· Conduct on-the-job training of standard operating procedures, which may include orientation of working on post, review of orders, routine responsibilities and how to respond to emergency situations or specific client and/or fan needs

· Responds to minor incidents (internal or external to the client) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner

· Identifies issues occurring at events and forward to Account Manager and/or Client (pending on location of incident) as appropriate. May be responsible for writing a report of the situation or assisting with an investigation as directed in a timely manner

· Responds to client or site emergencies as they arise, including ensuring appropriate communication to Assistant Account Manager and/or Account Manager and/or Client (location dependent). Responsible for maintaining positive client/security relationships through frequent team and client contact and support.

· Serves as the direct supervisory contact for shift supervisors regarding performance, operations and department needs. Responsible for supervising, motivating, coaching and training. Additionally, responsible for evaluating the work performance of direct reports and making recommendations regarding assignments as required

· Responsible for the accurate (within 98%) and timely completion of all payroll records at designated account(s)

· Responsible for accurate and timely scheduling of staff, ensure all open position(s) are filled within 96 hours of shift start time at designated account(s)

· Adhere to budget(s) set forth including, but not limited to; overtime percentages (below 2%), labor percentages, profit rate, open post rate, revenue within account(s)

· Responsible for ensuring all Standard Operating Procedures and training information is being properly maintained and updated and all positions are properly maintained, cleaned and organized

· May occasionally perform Security Professional job duties on an as-needed basis

· Up to 25% travel required

· Perform other duties and responsibilities as requested or required

Knowledge and Skill

· Ability to perform job tasks in an extremely professional manner in a customer service driven industry

· Articulate and able to use good independent judgement and discretion with understanding the significance of notifying superiors and colleagues when appropriate

· Excellent communication skills both oral and written; reading, writing and oral proficiency in the English language

· Incumbent must be available to work outside normal shift schedule on an as-needed basis and must be accessible by phone 24/7 for emergency response

· Adaptability – Responds effectively to changes in situation or information

· Ability to pass a background check

Education Requirements

· High School Diploma or equivalent

· Minimum 1-3 years of professional-level experience required. Prior experience in the security, event staffing, law enforcement and/or military experience preferred

Experience Requirements

· Minimum of one-year previous experience in customer service or related field

· Previous security, military, EMS or law enforcement experience preferred, but not required

· Possess a current, valid driver’s license

Physical and Mental Demands:

While performing the duties of this job, it is required to sit, stand, walk, talk or hear. On occasion, it may be required to climb and work in high places, stoop, bend or reach above the shoulders. Position may also require work in confined spaces and exposure to different types of outdoor weather conditions.

Must occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Environment:

The position is an office-based position with frequent requirements to work at or attend scheduled events in an outdoor environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Job Type: Full-time

Pay: $52,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Multiple Locations

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