Job description

The Assistant Center Director is responsible for managing the overall customer experience of the Center to achieve performance goals and grow the Center. The Assistant Center Director is also responsible for helping manage the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers. He/she ensures that policies and procedures are executed according to Sylvan standards.

ESSENTIAL JOB FUNCTIONS

• Ensures timely and high quality personal response to all calls and walk-in inquiries; Ensures calls get answered
• Manages the day-to-day operation of the Center
• Supports Director of Education with ensuring good instructional management
• Confers with customers at each stage of the customer life-cycle
• Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators
• Ensures the professional appearance of the Center according to Sylvan standards
• Ensures adherence to established Sylvan operating standards

KNOWLEDGE NEEDED

• A minimum of three years of customer service experience
• Experience using Microsoft Office and other standard business applications used by the Center
• Knowledge of general office equipment such as copiers, printers, and office phones
• Familiarity with instructional technology and tablet computers

SKILLS AND ABILITIES REQUIRED

• Strong customer service with an outgoing people-oriented approach
• Proven ability to establish and build relationships
• Strong analytical and problem solving skills
• Strong word processing, data entry, and other administrative skills
• Strong organizational skills; Proven ability to manage multiple tasks and be flexible
• Proven ability to communicate effectively in writing; Ability to proofread and edit copy
• Ability to work collaboratively; Strong team player
• Ability to work a flexible schedule, including some evenings and weekends

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.