Who we are...

Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

• Lead and support a team of 15 – 20 Contingent Outreach Agents.
• Ensure standard operating procedures are being followed and adherence to compliance for assigned team.
• Administer payroll weekly by approving and validating employee’s timesheets and ensure correct cost center allocation.
• Motivate team members through effective training, supplemental materials, and coaching to improve performance, quality, and accuracy.
• Work with Contingent Staffing partners on all employee personnel issues, including disciplinary actions.
• Ensure compliance with HIPAA regulations and requirements.
• Complete quality monitoring observations for team and provide feedback.
• Complete other duties as assigned.

• Take actions that show objective consideration for the diversity and needs of our people, providers, requesters, patients, and/or clients.
• Bring excitement and positivity in the work environment to foster a culture of employee engagement.
• Build partnerships and works collaboratively with others, regardless of function or level, to meet business outcomes.
• Communicate passion for the company’s decisions and direction, using our purpose and values as guideposts for making decisions and conducting own day-to-day actions.
• Monitor team performance and takes action to keep the team on track through appropriate guidance and rewarding successful performance.
• Seek facts and use logic to make effective decisions consistent Ciox’ policies, procedures, and rules, escalating to Operations Manager as necessary.
• Ability to multi-task throughout the course of the workday.

• High school degree or equivalent.
• 1-3 years’ experience in an outbound call center preferred.
• 1-3 years supervisory experience in a call center or customer-oriented environment preferred.