• Supervises, assigns, trains, and evaluates employees in the performance of public safety dispatching and emergency call-taking duties; and handles personnel concerns of the staff, and may recommend discipline up to suspension;
• Assists in development of policy and procedures by adding new policies to the S.O. P.;
• Provides employees with guidance and interpretation of policies and procedures;
• Schedules and assigns personnel; maintains adequate staffing levels;
• Monitors overall performance of communications equipment and makes notification to Technical Services staff when appropriate;
• Prepares and maintains records and reports as required by local and state laws, and policies and procedures of the Communications Center;
• Assists in the development of policies and procedures for the Communications Center; recommends changes in work methods, policies and procedures;
• Maintains security and safety of the Operations Center for all staff; makes notation of, notifications, and corrects where possible any workplace hazards;
• Inspects, monitors and reports the need or preventative maintenance and repairs of center equipment, systems, premises, supplies and installations within the center;
• Oversite of all Training Section activity including: Training Academy, Remedial and Continuing Education Programs;
• Oversite of all Special Operations Section activity including: Special Details and TCT Personnel and Responses.

Ability to sit, stand and walk for moderate periods of time. Ability to work in all weather conditions. Occaasionally may be required to do Medium Level and/or Heavy Level physical work that would include walking, pushing, and lifting.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate.

NOTE 1: This position requires availability 24 hours a day, seven days a week, 365 days a year. This is an Essential Employee position. Essential employees are obligated to report to work as scheduled or remain at work during emergencies.

NOTE: Subject to Criminal Background Check

EQUAL EMPLOYMENT OPPORTUNITY POLICY: It is the policy of the Montgomery County Department of Public Safety to promote the employment of all individuals in accordance with their fullest abilities regardless of their race, color, religious creed, age, gender, political affiliation/registration, national origin, ancestry, sexual orientation, lifestyle, familial status or non-job related handicaps or disabilities. All Department employees will be provided equal opportunities in employment, wages, promotions, benefits and all other privileges, terms and conditions of employment.