Job description

Effective July 1, 2022: New hires for ALL positions operating in Homelessness & Housing Solutions programs will be required to be fully vaccinated and boosted.

With a One Agency Perspective, the Assistant Director, Homeless Solutions (Caritas Shelter Programs) collaborates with the Director, Homelessness and Housing Solutions in the operation of assigned programs within the Homeless Solutions Department. Responsibilities include embracing Housing-First principles and practices in the administration of housing-focused services, implementation of data systems that promote effective data infrastructure, and delivering opportunities for on-going staff development and training. The Assistant Director, Homeless Solutions (Caritas Shelter Programs) manages staff schedules, monitors outcomes, facilitates staff meetings, supports skill development, supervises grant compliance, and oversees program budget in the area of homeless services.

The Assistant Director, Homeless Solutions (Caritas Shelter Programs) enables staff members to support participant success in independent living after leaving Catholic Charities’ services through the use of Catholic Charities’ programs and the services of partner agencies. The Assistant Director, Homeless Solutions (Caritas Shelter Programs) guides the work of staff members in the performance and quality improvement process to accomplish the goals and the mission of Catholic Charities with confidence and enthusiasm.

The Assistant Director, Homeless Solutions (Caritas Shelter Programs) is responsible for the following programs:
? Family Support Center
? Youth and Family Services
? Sonoma Nightingale
? Food Service
? Caritas Administration (Reception, Central Supply, Mail)

Dimensions
Staff: Supervision (15-40), Direct Reports (2-4), Volunteers (Varies)
Agency-wide Committees: Leadership Team
Management Workgroup
Appeals and Suspension Review Committee
Signature Authority: Per Agency Financial Processing Approval Procedure/Authority
Levels

Essential Functions

• Responsible for program planning, organizing, operating, and staffing of assigned programs. Work to strengthen programing and streamline processes in all shelter and housing programs. Ensure all service sites have adequate standard and emergency staffing for delivery of services.
• Assist in the development and management of all assigned budgets, including monthly review of revenue and expense activity. Ensure all grant funding requirements are managed. Make ongoing recommendations for improvements in efficient program performance, operations, and reductions in program expenditures where possible.
• Assist with administering grants including Housing and Urban Development, Continuum of Care, Emergency Solution Grants, local grants, and private foundations. Assist the Director, Homelessness and Housing Solutions with the administration of Community Development Commission’s programs.
• Oversee the completion of and approve monthly, quarterly, and annual reports for the programs and statistical analysis of activities as required by the agency. Assist with requests for data and reporting to ensure compliance with grants and funding agency requirements.
• Develop, evaluate, and manage supervisory staff working in assigned programs. Ensure supervisors and program staff members are aware of agency policies and procedures and use the policies and procedures in the daily operations and the administration of programs.
• Assist agency Facilities staff to ensure appropriate control and review of all facilities, kitchen operations, equipment, and resources of the programs. Ensure security planning for safety of staff, clients, and facilities.
• Support working relationships with stakeholders including other service providers, governmental agencies, the business community, and neighborhood residents. Maintain awareness of changes in the community processes that impact current programs and services; bring forward recommendations to plan for changes. Represent the agency in public and private forums on as directed by the Director, Homelessness and Housing Solutions.
• Measure performance and improve quality of services in all department programs. Lead and implement performance and quality improvement process in compliance with agency’s process.
• Provide professional development with a focus on providing a soft and hard skill training program to increase the proficiency of staff members to provide increased service to participants, handle volatile situations, and maintain personal safety.
• Conduct routine staff meetings and training sessions; document according to agency procedures. Work to create ongoing opportunities for staff members to provide feedback on program operations.
• Work closely with agency senior staff leadership and other staff members to ensure positive working relationships with other departments and programs.
• Identify, summarize, and articulate critical program needs to the Director, Homelessness and Housing Solutions.
• Develop a yearly Professional Development Plan in collaboration with the Director, Homelessness and Housing Solutions based on performance reviews, agency needs, and advancement of knowledge and skills in job related areas.
• Support the Mission, Vision, and Values of Catholic Charities in the performance of all essential job functions and responsibilities.

Note: Catholic Charities considers this position to be a mandated reporter of child abuse and elder abuse.

Other Responsibilities

• Work with the Diocese of Santa Rosa and local parishes as appropriate and requested.
• Perform other related duties as assigned.

Agency Culture
It is essential that all employees of Catholic Charities aspire to the following:
? A commitment to the agency’s mission, vision, and values.
? A commitment to excellence in everything we do.
? A commitment to performance and quality improvement.
? A commitment to outcomes and measured results.
? A commitment to innovation and to what is possible.

Education, Experience, and Skills Required

• Bachelor's degree, and a minimum of four (4) years of experience with increasing responsibility in human services preferably with individuals or families experiencing homelessness, and experience effectively leading operational team, and managing professional and support staff required; a master’s degree preferred. An additional four to six years’ experience working with individuals and/or families experiencing homelessness or other marginalized populations, may be substituted for degree.
• Successful experience in non-profit social/human services with an emphasis on managing non-profit shelter and housing programs, budgeting and expense monitoring and grant administration. Demonstrated ability to manage complex program budgets.
• Aptitude for providing an overall business operational perspective to the management of shelter operations to meet organizational goals and performance expectations.
• An understanding of and/or desire to learn about the causes of homelessness and responsiveness to the needs of people experiencing homelessness.
• Demonstrated experience mentoring, coaching, and evaluating professional and support staff.
• Computer literacy required including experience with Microsoft 365 Suite.
• Strong written and verbal communication; organization, conflict resolution and problem-solving skills.
• Excellent interpersonal skills, cooperative, friendly, proactive, and helpful attitude with clients and co-workers. Ability to work closely with clients and other employees to ensure a positive and constructive environment within the program or department and throughout the agency.
• Passion and enthusiasm for the mission of Catholic Charities and its clients.
• Valid driver license and at least state required minimum of automobile insurance, clear DMV driving record and ability to provide own transportation. Must be willing and able to travel between agency sites.
• Must pass DOJ background clearance (fingerprinting) in accordance with the Diocese of Santa Rosa’s policies prior to start of employment.
• Bilingual (English/Spanish) preferred, but not required.

Equal opportunity employer
Catholic Charities of the Diocese of Santa Rosa is an Equal Opportunity Employer, seeking the best and brightest. Our organization does not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, disability, age, marital status, membership or activity in a local human rights commission, or status with regard to public assistance. We support, educate, create opportunities for, and ensure the wellbeing of our staff for the betterment of those most in need.

CCDSR participates in E-Verify, an Internet-based system that compares information entered by an employer from an employee’s Form I-9, Employment Eligibility Verification, to records available to the U.S. Department of Homeland Security and the Social Security Administration to confirm employment eligibility.

Job Type: Full-time

Pay: $70,720.00 per year

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