Job description

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

What are we looking for?

We are looking for an experienced hospitality professional to assist in leading our housekeeping department. The ideal candidate for this job has exceptional attention to detail and proven industry experience. At the heart of the house, the Assistant Director of Housekeeping is responsible for ensuring the cleanliness of the resort to the highest standard.

• Previous experience managing a team of housekeeping employees through motivation, coaching and development.
• The ability to anticipate customer needs, change goals and multitask
• Working knowledge of rooms management systems.
• Proven experience supervising housekeeping departments of 50+ employees.
• Proven experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization.
• Self-motivated to accomplish goals, with a strong sense of responsibility.
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
• Demonstrated excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication and attention to detail.
• IQWare knowledge and experience preferred.
• Education and Formal Training-High school diploma or GED required. College degree preferred with emphasis in Hospitality or 5 years in a supervisory or management position.

What will you be doing?

• Ensures the highest standards of cleanliness, sanitation, safety, and conduct.
• Communicates effectively, both verbally and in writing, to provide clear direction to team members. Recruits, trains, and coaches housekeeping team members, following company, state, and federal regulations.
• Assists with Purchases; re-order and maintain linen and housekeeping supplies and inventory.
• Assists to manage finances of housekeeping operations including budget and inventory controls.
• Evaluates and reports maintenance issues relating to condition of furniture, fixtures, and equipment.
• Monitors daily Time and Attendance of staff to prevent any mistakes with payroll and to avoid any over-time for the department.
• Demonstrates positive leadership characteristics which inspire team members to exceed standards and promotes team empowerment
• Service metrics responsibility related to areas of control (i.e. – guest service scores and TripAdvisor)
• Delegate duties and projects with consistent follow-up.
• Promptly resolves any guest complaints or issues.
• Reports any unsafe work condition to the Director of Housekeeping, Resort Manager or General Manager.
• Ensures proper communication within the department by conducting or participating in regular meetings with all housekeeping team members. Participates with peer managers in meetings, property goals and initiatives.
• Properly records, stores and disposes of all lost and found articles (items left in guestrooms).
• Knowledge of OSHA and safety standards within the housekeeping department.

What can you look forward to?

Qualifying team members may enjoy the following benefits:

• Health Plan, Health Savings Account, and Life Insurance benefit
• Dental Plan
• Paid Time Off and Bereavement Leave
• 401(k) retirement plan with company match
• Vision
• Long Term Care, Critical Illness, and Accident
• Short-Term Disability
• Personal Cancer Protection
• Jury Duty Pay
• Tuition Reimbursement
• Resort Accommodation Discounts

Want to know more? Visit our website at www.brittainhospitality.com!

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Job Type: Full-time

Pay: $42,000.00 - $47,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Myrtle Beach, SC 29572: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Housekeeping management: 1 year (Required)

Work Location: One location

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