Job Summary: The Assistant Director of Programming supports the Director of Programming in focusing on continual process and operations improvements in the area of programming and clinical services, oversees multi-site daily operations, strategic planning, and develops and monitors the programming of all sites.

Duties and Responsibilities:

• Provides policy and strategic direction and reviews and approves decisions regarding policy and issues impacting overall operations of the organization, as appropriate.
• Oversees establishment, review, and revision of program policies and operating procedures to optimize use of resources and maximize efficiency and effectiveness of programs.
• Supervises program managers as assigned by the Director of Programming. This supervision includes oversight of day-to-day operations and decision-making and, in association with the Director of Programming and the rest of the director team, oversight of the strategic development of goals, objectives and new programs for AGNW.
• Provide insight and guidance around day-to-day program coverage as needed.
• This position supervises on-call shelter staff team for all site coverage and will schedule monthly on-call meetings.
• Create and maintain effective communication with program managers and behavioral health staff.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to AGNW's policies and agreements regarding confidentiality, privacy, and security.
• Secure and ensure professional development opportunities for staff (i.e., in-service trainings or outsourced).
• Work with Program Managers to identify how to connect with more diverse communities within our catchment areas.
• Ensure, formulate, and implement as necessary, departmental operations, policies, and procedures for staff and programs that adhere to contract stipulations from the Joint Office of Homeless Services.
• Represent AGNW within the community through a presence within the internal and external communities as it relates to diversity and inclusion.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Perform other duties as assigned.

Supervisory Responsibilities:

• Supervise program managers as assigned by the Director of Programming.
• Supervise on-call shelter staff team.

Preferred Experience:

• 3 – 4 years direct experience in a similar position.
• A minimum of four (4) years of management experience in addition to a minimum of four (4) years of experience with working with homeless or formerly homeless individuals battling housing barriers, addiction issues, and/or mental health issues.
• Understanding of Housing First and Harm Reduction models.
• Proven leadership skills.

Preferred Education:

• Bachelor’s degree

• A minimum of four (4) years of management experience in addition to a minimum of four (4) years of experience with working with homeless or formerly homeless individuals battling housing barriers, addiction issues, and/or mental health issues.
• Understanding of Housing First and Harm Reduction models.

Required Skills/Abilities:

• Consistent, clear, direct, and professional communication with staff, participants, partners, and vendors.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Ability to provide leadership.
• Ability to work as a team member and establish priorities.
• Demonstrated ability to work independently, problem-solve, and complete tasks in a timely manner.
• Demonstrated ability to utilize Microsoft 365, including Teams, OneNote, and other tools.
• Ability to communicate clearly and concisely both verbally and in writing.
• Ability to work courteously with the general public, clients, and co-workers.
• Ability to maintain accurate records and necessary paperwork.
• Ability to learn and apply training instruction.
• Ability and knowledge to provide advocacy.
• Knowledge and experience of how to address and support a combative tenant/client through de-escalation and engagement techniques.
• Professional maintenance of appropriate boundaries.
• Sufficient manual dexterity and physical ability to perform assigned tasks.

Additional eligibility requirements:

• Must be fully vaccinated against COVID-19 and provide proof of vaccination. This includes being up to date on all booster shots.
• Must be able to pass a background check.
• Must be able to pass a random drug test.

Work environment:

Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors

Physical Requirements:

Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing for extended periods of time.

Travel required:

Occasional travel to and from other work sites up to 70% of the time.

Competencies:

• Accountability – Accountable for measurable, high-quality, timely, and cost-effective results.
• Problem Solving / Decision Making – Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
• Quantity / Quality of Work – Pays close attention to detail. Strives to achieve accuracy and consistency in all tasks.
• Computer Skills – Uses computers, software applications, databases, and automated systems to accomplish work.
• Project Management – Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Time Management – Managing one's own time.
• Systems Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Systems Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Speaking – Talking to others to convey information effectively.
• Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coordination – Adjusting actions in relation to others' actions.
• Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Collegiality: Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.