Job description
Summary of Position: The Assistant General Manager will report directly to the General Manager and will be capable of learning every position in the restaurant and brewery. The Assistant General Manager is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience. Leadership, communication, and time management skills are all critical for success in this role. Must Enjoy the Ride!
Duties & Responsibilities:
Duties & Responsibilities:
- Leadership & Team Development
- Build the Crooked Hammock team;
- Uphold core values and code of ethics in our Team development plan; Reinforce “How We Roll” throughout the hiring, on-boarding, training, coaching and evaluating for growth process;
- Be an effective coach, elevate the team for growth; assist team in reaching goals;
- Conduct orientation, explain the Crooked Hammock Philosophy, and oversee the training of new employees;
- Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews;
- Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed, and labor cost objectives are met;
- Ensure team members have the right tools, knowledge and equipment required to do their jobs safely and effectively;
- Make employment and termination decisions including interviewing, hiring, evaluating and disciplining brewery personnel, as appropriate, and in accordance with Company policies, rules, and procedures;
- Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis;
- Provide direction to employees regarding operational and procedural issues;
- Provide strong presence in local community and high level of community involvement by restaurant and personnel;
- Maintains professional and technical knowledge by tracking emerging trends in the industry; attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies;
- Live the brand and be a brand ambassador.
Operations:
- Oversee and manage all areas of the restaurant, and make final decisions on matters of importance to guest service;
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs;
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures;
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas;
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances;
- Responsible for ensuring consistent high quality of food preparation and service.
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards;
- Estimate food and beverage cost;
- Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies;
- Must be ServSafe certified and will uphold all ServSafe guidelines;
- Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests;
- Ensure that proper security procedures are in place to protect employees, guests and company assets;
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured;
- Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness;
- Investigate and resolve complaints concerning food quality and service.
Qualifications:
- College degree is preferred. Bachelor of Science degree in hotel/restaurant management is desirable;
- 2-3 years experience;
- A combination of practical experience and education may be considered as an alternative;
- Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports;
- Must possess a valid driver’s license and have reliable transportation;
- Must be eligible to work in the United States;
- Must agree to background and credit check;
- Must be ServSafe certified;
- Flexibility of schedule to assume responsibilities as needed, ability to balance personal & professional life;
- Must work nights and weekends;
- Professional appearance, punctual, reliable;
- Hospitality soul;
- Advanced written, verbal, and non-verbal communication skills;
- Well organized;
- Advanced leadership qualities and a desire to improve;
- Proficiency in basic computer applications, word processing, spreadsheet, internet, POS;
- Frequently walk and occasionally bend over, twist, kneel, climb, stoop and crouch.
- This position requires the ability to lift up to 55 pounds and maneuver 170 pounds.
This position pays $65-75k plus bonus potential and awesome benefits & employee perks. La Vida Hospitality Group offers unique lifestyle-based benefits geared toward doing what we do best - Enjoying the Ride & Celebrating Our Tribe!
- Health, medical & dental insurance
- Paid vacation, PTO & holidays
- Travel & adventure opportunities
- Unlimited growth potential
- Local lifestyle perks - i.e. paddleboarding & kayak discounts
- Company events & outings
- Food, beverage & retail discounts
- Professional leadership development and continuous training opportunities
- Mentorship & coaching
- ...& tons more! We're firm believers in working & playing hard and we want to find people who share that same passion with us. If that sounds like your kind of vibe, apply to join our team today!
Notice: Employment with LaVida Hospitality or any of its’ companies (Crooked Hammock Brewery, Taco Reho, Big Chill Surf Cantina, Big Chill Beach Club) is “at will”, meaning that employment may be terminated at any time, with or without notice, and with or without cause, by either the employee or the Company
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