Are you a motivated, enthusiastic person who is passionate about hospitality? The Best Western Premier Louisville is seeking an experienced, capable assistant general manager. This position is responsible for assisting the general manager with daily operations to maintain standards for guest happiness, employee satisfaction, quality assurance and asset protection while managing costs within budget.

You should have skills in the following areas:

• Assist with training the front desk staff to exceed standards in all front office operations and revenue management and reservations procedures.
  
• Use business forecasts to control costs by scheduling labor to occupancy requirements, and control other expenses in accordance with business demand levels.
• Execute company policies and procedures for purchasing.
• Train staff to successfully perform guest service procedures (e.g., greeting, scripts, pre-assignment of rooms, etc.)
• Train staff on handling upset guests with tact and kindness. Personally attend to difficult situations involving upset guests. Attempt to resolve all instances of poor guest service before guests leave the property.
• Recruit, select, train and lead employees to deliver excellent guest services and quality products.
• Properly carry out company policy for human resources management, payroll administration, personnel transactions and fair treatment of employees.
• Train and develop potential management prospects to follow accepted standards of conduct, business ethics and conflicts of interest.
• Ensure a satisfactory guest experience and safeguard the property's physical assets by maintaining the physical condition of the hotel to established quality control standards.

You should have the following education/experience:

• Degree in hospitality or management preferred but not required.
• High school diploma or equivalent required.
• At least two years of hotel supervisory experience or five years hotel work experience with demonstrated growing responsibility is required.
• Communicate clearly and effectively both orally and in writing.
• Logically and independently plan, organize and complete work.
• Ability to take initiative; well-developed interpersonal skills.
• Computer proficient to include Microsoft Suite & Google.
• Multitask and prioritize to adjust to changing circumstances, and complete multiple assignments despite interruptions.
• Capable of working in a dynamic environment and in stressful situations.
• Respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.

Pay is offered at a competitive rate depending upon experience, with benefits available. Please submit your salary requirements. A pre-employment drug test and background screening are a condition of employment with us. We are proud to be an equal opportunity employer.