Job description

The Holiday Inn & Suites Cedar Falls is currently seeking a dynamic, self-starter, and experienced Assistant General Manager. The responsibility of the Assistant General Manager is to oversee the entire hotel throughout the evening to ensure guest satisfaction.

People:

• Manage day to day staffing requirements, plan and assign work, and establish performance and development goals for team members
• Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
• Educate and train team members in compliance with federal, state and local laws and safety regulations
• Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards

Guest Experience:

• Ensure front office staff provides guests with prompt service, professional attention and personal recognition
• Ensure guests are greeted upon arrival and make time to interact effectively with guests.
• Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
• Conduct routine inspections of the front office and public areas and take immediate action to correct any deficiencies

Responsible Business:

• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
• Perform other duties as assigned. Will serve as Manager on Duty (MOD) on a regular basis

Accountability:

• Reports directly to the General Manager
• Typically supervises front desk supervisors, desk agents, comp service, night audit etc.

JOB REQUIREMENTS

• College education related to hospitality or the equivalent hotel front office supervisory experience is preferred
• Must speak fluent English, other languages a plus
• Valid driver’s license and current insurance
• Computer skills are a must
• Must have hotel management experience
• Multi department management knowledge is ideal
• Continuous standing/walking throughout the shift
• Excellent customer service skills are a must
• Strong leadership skills are a must
• Strong conflict resolution and service recovery skills are a must
• Polished, professional appearance and positive attitude
• Strong delegation/prioritizing skills are a must

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Experience:

• Hotel: 1 year (Preferred)

Work Location: In person

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