Assistant General Manager @ Seacliff Inn by Hilton in Aptos!
Job description
Hilton's new Seacliff Inn is looking to add a dynamic leader to the management team! The Assistant General Manager will work alongside the General Manager to help lead a dedicated team to provide an exceptional guest experience.
Welcome to Hilton's Seacliff Inn. Belonging to the heart of Santa Cruz County, our Aptos hotel stands on 6 acres of landscaped grounds with winding garden paths and entices you inside with its 148 charming rooms and thoughtful hotel amenities. Experience the beauty of northern California's beaches and lush natural landscape from the comfort of this luxurious Aptos hotel near the Santa Cruz Beach Boardwalk! Located just minutes from Seacliff Beach, this charming Aptos hotel offers easy access to the area's many attractions. The famed Santa Cruz Beach Boardwalk is just a short drive away, as is exciting whale watching, kayaking, sailing and more. Outdoor lovers delight in hiking through the majestic redwoods and other local flora at the nearby Wilder Ranch, Henry Cowell, and Nisene Marks State Parks. Go back in time on the historic Roaring Camp Railroads, sample some of California's finest wines at Santa Cruz wineries or get a glimpse of life under the sea at the world-famous Monterey Bay Aquarium, less than an hour away.
- Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance. Responsible for all front office activity during scheduled shifts.
- Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
- Check travel agent commissions, franchise frequent stay program activity and central reservations.
- Check Maid’s List and ensure room availability status is accurate.
- Check time cards to posted schedule.
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year.
Experience
Required- Professional Skills: • Proficiency in MS Office Suite • Experience with hotel operations software programs • Skillful in project planning/ tasks and able to prioritize projects/ tasks
- 2 year(s): At least 2 years hotel experience as Front Desk Manager or progressive front desk responsibility.
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