To provide professional and courteous front-of-house operations under the direction of the House Manager at Seminole Theatre. Ensure the adherence of established protocols, safety and comfort of all patrons and artists during rentals, and performances. Assist house manager with coordination of show start/stop times, holds, and general time management. Provide patrons with guidance and direction when seating, during performances and exiting of theatre. Seat latecomers and patrons returning to their seats during the performance, using a flashlight and observing hold policies. Remain in lobby or theatre throughout the performance. Be posted in a prominent location at intermission and following performance to handle patron inquiries. Act as the point of contact for volunteer ushers. Explain procedures for emergency situations, seating, holds, and concessions sales. Check public areas, including restrooms, lobbies, theatre, foyer, and front of building and take care of any appearance and /or safety issues. Set up rooms for special events. Explain patron services and policies. Maintain a positive, presentable image for the Seminole Theatre. Other duties as assigned

Reports To: House Manager or MOD

Job Requirements:

1. Follows instruction and direction well. Ability to disseminate and convey instruction to others.

2. Available for morning, evening, and night shifts as required during the week and weekends 3. Ability to climb stairs

4. Ability to lift 40 lbs.

5. Comfortable standing for extended periods of time

6. Attention to detail. Time management.

7. Ability to work effectively in a fast-paced environment

8. Experience working in a customer service environment a plus but not required.

9. Bilingual a plus.

10. Ability to consistently display a positive, friendly, and energetic attitude and appearance

11. Must be available weekends, holidays, and evenings

12. Excellent customer service skills

EEO Statement:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

DEI Statement:

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is routed in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Updated Vaccination Statement as of 3/17/2022:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.