Job description

JOB DESCRIPTION
ASSISTANT LOBBY SERVICES SUPERVISOR
Starting Salary: $64,480 annually
WHO WE ARE

Solutions SF is a social enterprise of HomeRise (see AGENCY below). We employ the formerly homeless and those at risk of homelessness in transitional jobs to enable those individuals to earn an income, develop a career path, and permanently leave homelessness behind.

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BENEFITS*

HomeRise provides an excellent comprehensive benefits package including: 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA for childcare, medical and commuter expenses; a 403(b) retirement investment plan with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service and a 45-minute paid lunch period per shift.

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POSITION OVERVIEW*

The Assistant Supervisor is the first responder and scheduler during the business week, responsible for data entry and documentation, and assists in the oversight and operations of the desk clerk team. This is an excellent opportunity for a customer service oriented, organized, computer savvy individual with a flexible schedule to learn and grow with an growing organization that is committed to helping change the lives of its employees.

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ESSENTIAL FUNCTIONS*

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Scheduling_

• First responder for primary business telephone Monday-Friday from 9 AM - 5 PM.
• Accept and enter new shifts onto the calendar.
• Contact staff to fill shifts while balancing hours available amongst team and minimizing overtime.
• Communicate with customers verbally and by email to confirm coverage.
• Schedule trainings for staff at buildings as needed with direction from Manager.
• Maintain high customer service standard with customers and team.

Operations

• Manage staff timesheets on a bimonthly basis ensuring accuracy of hours paid.
• Assist in the onboarding process of new employees from application through hire.
• Assist in ordering and distribution of staff uniforms.
• Help maintain organizational and employee documents and records on timely basis.
• Assist in completion of new hire and termination paperwork.
• Provide operational support to business team as needed.

Supervision of Staff

• Deliver coaching, counseling, mentoring, and training to SSF employees in the office and in the field.
• Identify and proactively coach desk clerk team on work behaviors.
• Provide summaries of staff performance on a daily and weekly basis.
• Deliver employee performance notifications as necessary with cooperation of Manager.
• Model professional behaviors at all times.

Customer Service

• Maintain excellent relationships with all customers, vendors, staff, and community.
• Respond to customer concerns and complaints professionally and effectively.
• Partner and collaborate with other HomeRise departments to achieve SSF goals.
• Work collaboratively with Manager to grow the business.
• Partner with Employment Counselor to provide feedback to help staff develop.
• Other duties as needed.

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POSITION DETAIL*

• Location: 251 Post Street, Suite 200 San Francisco, CA 94109
• Status: Full-Time / Exempt
• Schedule: Generally, Monday through Friday 9 AM - 5 PM (On-Call sometimes)
• Reports to: Social Enterprise Supervisor

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AGENCY*

HomeRise believes that home has the power to stabilize a persons life. Built on a simple-but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, were building a new future for our neighborhoods and the city we love.
QUALIFICATIONS

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Must have a flexible work schedule and be willing to respond to on call phone at assigned times.

• Strong computer skills including word processing, spreadsheets, email and calendaring. Must be comfortable with all Microsoft programs including Word, Excel, and Outlook.
• Prior experience in hospitality, concierge or security business preferred.
• Prior supervisory experience strongly preferred.
• Strong customer service orientation.
• High level of organization and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work sensitively and effectively with diverse populations.
• Commitment to working with homeless people and support for HomeRises mission and culture required.

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APPLICATION PROCESS*

To apply for this position, please submit a cover letter and resume at: https://homerisesf.org/careers/
Resumes without a cover letter will not be considered. Due to the number of applications we receive, we are only able to respond to candidates selected for interviews.

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PHYSICAL DEMANDS & WORK ENVIRONMENT*

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.

Job Type: Full-time

Pay: $64,480.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday
• On call

Work Location: In person

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