Job description

Responsible for all aspects of the business when the store manager is not present including:

• Resolving customer challenges
• Ensure clean/organized store
• Drive and communicate standing on KPIs (wax packs, AST, rebooking)
• Address operational details if needed

Flexible schedule is a must: Schedule is 35-40 hours including nights and weekends

Responsible for Front Desk associates, including:

• Driving series sales to hit the weekly goals
• Fast feedback/coaching to the team- lead by example
• Holding team accountable to all metrics (wax packs/lead conversion) and customer service
• Create monthly front desk schedule for manager approval

Conduct Weekly Inventory

Tracking and communicating where front desk team stands in metrics

Help Store Manager to drive a consistent, premium experience for all clientele

On-boarding/training front desk associates

Participate in weekly lead call

Leads the store in package sales and must hold team accountable if goals are not met

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 3 years (Preferred)

Work Location: One location

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