An assistant manager performs various managerial and supervisory tasks to support the Property Manager. Serving as an intermediary between the upper management, the staff and the customers.

In addition, the Assistant Property Manager is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received. This position must have multifamily software experience and be bilingual.

• DUTIES AND RESPONSIBILITIES
• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws and applicable regulations pertaining to apartments.

• Income Collection
• Maintain accurate resident records.
• Update on a daily basis all rents, deposits and application fees received from residents.
• Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).
• Deposit all receipts prior to bank close each day.
• Set-up collection files on all move-outs and evictions with balance due to the property and refer to collections agency periodically.

• Resident Relations
• Maintain positive customer relations attitude.
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.

• Marketing
• Must be knowledgeable of all phases of leasing and resident retention.
• Work with lease renewals each month.
• Greet prospective clients, show community and perform leasing duties as needed.
• Answer and handle incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
• Maintain awareness of local market conditions and trends. Contribute ideas to manager for marketing community and improving resident satisfaction.

• Administrative
• Update required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the manager.
• Organize and file all applicable reports, leases and paperwork.
• Proofread all lease paperwork and processes move-ins and move-outs.
• Process all security deposit move-out reports.
• Accept service requests from residents and routes to maintenance for prompt processing. Conduct service follow-up with resident when work is completed.

Bilingual a plus.

Education

• High School or better

Skills

• Interpersonal Skills
• Problem Solving
• Proactive
• Time Management
• Verbal Communication
• Customer Service
• Marketing Skills
• Detail Oriented
• Computer Knowledge

Behaviors

• Leader: Inspires teammates to follow them
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization