Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.

From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success.

Global One Company:

Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.

General Summary:

The Associate, CARE is responsible for driving customer satisfaction and brand loyalty through the resolution of escalated concerns received through multiple channels. This involves researching concerns, identifying root cause and communicating back to the customer to provide final resolution to the issue at hand. This position acts as an advocate for the customer, serving as a subject matter expert on our policies and procedures while utilizing all tools and relationships available to them to resolve complex escalated issues. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Duties and Responsibilities:

Knowledge and Skills:

• Excellent oral and written communication skills coupled with the ability to exercise good judgment and discretion
• A proven ability to effectively resolve customer concerns
• Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred
• Knowledge of HCA servicing products, processes and procedures is preferred
• Must have a proactive approach to responsibilities and the ability to organize and prioritize multiple tasks

• Minimum 3 years automotive or general finance experience
• Prior Customer Service experience in a role responsible for escalations
• Minimum 5 years Customer Service experience preferred
• High School graduate required
• Bachelor’s degree preferred

Physical Requirements and Working Condition:

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com