We are seeking a Client Service Manager to join our growing team. Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?

We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.

How will you affect the business?

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.
• Guide your team members in addressing a client’s risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback and strong talent development.
• Conduct periodic audits to ensure your compliance to standards and service level.
• Maintain accurate client and policy data and documents within your Gallagher systems.
• Use Gallagher's technology to improve your productivity and quality.
• Effectively manage multiple competing priorities.

What skills will make me successful in this role?

• Ability and desire to provide results
• Develop professional relationships with your internal and external partners
• Effective communication
• Utilize your resilient and adaptable mindset in the face of shifting priorities
• Eagerness to collaborate with all Gallagher teams and employees.

• Interested candidates must submit an application and resume/CV online to be considered
• Must be 18 years of age or older or must demonstrate legal capacity to enter a contract
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
• Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
• Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure