Associate Customer Support Representative - Spanish Bilingual - Remote
Full Time
Remote
Posted
Job description
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.Position Summary
The Associate Customer Support Representative provides application and data collection phone support to OEC Clients. They complete administrative and system requirements related to client support, engagement, logging calls and updating customer database information.
To be eligible for this position, candidates must possess bilingual ability to speak fluent English and Spanish.
Position Duties
- Handles 30-35 inbound customer calls daily and provides technical assistance regarding OEC products
- Responds to customer inquiries via phone, email and/or chat support
- Researches and resolves simple client issues; assures that the customer has received an appropriate response and that each issue is closed accordingly
- Utilizes Microsoft Dynamics CRM to enter information for client cases and problem resolution
- Follows through with customer support issues that require escalated support by seamlessly transitioning open issues to publishing analysts for additional resolution procedures
- Maintains accurate data collection recordkeeping and follows processes for enrolling/delisting dealers
- Enrolls customers into data collection programs with OEC or third party vendors based on information received from the dealer’s DMS.
- Updates and maintains client database information.
Requires a high school diploma, GED (General Educational Development), or equivalent.
Experience
In addition to the education outlined above, at least 1 year previous experience working in customer support and support at a small or medium-sized organization is highly preferred.
- Ability to understand products and explain functionality; along with problem resolution skills.
- Requires a self-motivated, team-player with excellent communication, interpersonal skills, and ability to build relationships both inside and outside the company.
- Demonstrated strong customer service skills, general PC skills in a Windows environment, and phone training experience preferred.
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