Job description
Associate DevOps Engineer, Media Architecture team: Denver CO or Remote USA
RingCentral’s Cloud Ops team builds and maintains the world-spanning hybrid cloud environment that sits at the heart of RingCentral's highly reliable platform. Our monitoring, systems and platform engineers are the key folks who plan, design, maintain and troubleshoot the sophisticated & scalable engine that makes RingCentral. With 99.999 percent uptime of our platform, our high reliability meets the needs of our customers as we build a better infrastructure, together.
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.
Associate DevOps Engineer:
Responsibilities:
- As Associate DevOps Engineer, you will be part of a team focused on software deployment, troubleshooting and maintaining of our internally developed SIP-based voice, video applications and tools on Linux and virtualized platforms
- Participate with Engineering teams on design, architecture & deployment of voice/video applications
- Help deploy and maintain complex voice infrastructure components, and develop automated approaches for identifying and fixing voice quality issues.
- Review network design and configuration and make recommendations to improve functionality, quality and throughput
- Diagnose, Troubleshoot, and resolve Quality issues related to VoIP, Video and telephony platforms and applications
- Participate in on-call rotations to include nights, weekends, holidays
Qualifications / Requirements:
- B.S in computer science or equivalent.
- 2-4 years of experience in Linux/Unix systems administration & troubleshooting
- Familiarity with modern monitoring ticketing platforms, e.g. Jira
- Some familiarity with SIP protocol and VoIP applications (voice and video)
Nice-to-have Experience and Skills:
- Strong scripting/programming background is a plus bash, Python, shell
- Experience with monitoring tools such as Empirix
- Protocols – SIP, RTP, RTCP, SRTP, H323
- Fast learner with ability to self-teach and dig through documentation
- Understanding of VoIP/Video over IP technology
- Highly analytical and detail oriented
- Data analytics with open-source tools (Kibana/Grafana)
- Excellent verbal and written communication skills
- Project Management skills
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world. If you are hired in Colorado, the compensation range for this position is between $88,000 and $132,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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