You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work . SM

The Associate Employee Installation Specialist will be responsible for the installation of assigned accounts, including, but not limited to: structure building, and billing set up, structure revisions, researching and resolving structure issues, database loading, and preparation of plan materials such as administrative documents and customer education materials. This position is also responsible for overall employer contract loading using various databases and/or source documents.

The key challenge of this role centers around your ability to work quickly, accurately, and independently. You'll be challenged with daily tasks that must be completed in a timely manner as well as maintaining a high accuracy rate. Extensive use of macros is also required. This is a challenging role with serious impact. You'll need strong analytical skills and the ability to effectively interact with other departments.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Identify potential areas where existing business and operational policies and procedures require change and/or where new ones need to be developed and make recommendations for improvement in those areas
• Create and maintain CDH tables that are used to administer the HRA and Incentive programs
• Maintain customers HRA plan designs and execute annual rollover process ensuring members are receiving correct contributions
• Configure and test incentive plans that are set up on the PDHI portal
• Research and resolve written inquiries submitted by members, customers and internal departments
• Work daily reports to ensure members receive the correct HRA contributions based on the plan’s intent
• Work monthly audit reports to keep the members HRA balance in sync between the claim processing system (CPS) and the debit card account (WEX)
• Attend intent calls to capture key components of the HRA plan design
• Create and maintain P&P to ensure we have documentation on each task that is required
• Create reward card files and send to designated business partners and internal departments to ensure members receive their incentive reward in a timely manner
• Manually update HRA and Incentive accums when an automated process can not be used
• Escalate potential issues related to eligibility, file feeds or system issues in a timely manner
• Run macros to retrieve or load accumulators, update tables or process transactions
• Other duties as assigned by management

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma / GED (or higher) OR equivalent years of work experience
• 1+ years of experience analyzing and solving customer problems OR 1+ year of work experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Experience with MS Excel (Saving and Opening a workbook, Managing worksheets, Formatting cells, Sorting data)
• Experience with MS Word (Creating text documents, Editing and Formatting the existing documents, Making a text document interactive with different features and tools, Detecting grammatical errors in a text document)
• 1+ years of experience working on the UMR CPS platform (wauben/jacada)
• Ability to work full time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm.

Preferred Qualifications:

• Knowledge and experience working with Consumer Driven Health Plans (HRA, HSA, FSA, HIA)
• Experience with health care, medical, or pharmacy terminology
• Experience creating basic formulas, creating, and managing pivot tables in Microsoft Excel
• Experience with building and running macros
• Experience using Visio and PowerPoint

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Strong oral and written communications and presentation skills
• Excellent time management, organizational, and prioritization-skills and the ability to balance multiple priorities in a changing environment

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers at UnitedHealthcare Employer & Individual . We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work. SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $18.17 - $32.26. The salary range for Connecticut / Nevada residents is $20.00 - $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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