Job description

COMMUNITY MANAGER JOB DESCRIPTION

DEPARTMENT: Association Management

JOB SUMMARY

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with Company objectives. Community Association Management responsibilities include working closely with the Association, Board of Directors and/or the developer to manage and operate their communities, facilitate solutions to problems between communities and internal support staff. Strong management skills, customer service skills and supervisory skills are required.

QUALIFICATION STANDARDS

Education & Experience:

• At least 5 years of progressive experience in community association management or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
• Must be proficient in Windows, company approved spreadsheets and word processing.

• Must have a valid driver’s license.

Physical requirements:

• Long hours sometimes required.
• Light work - Exerting up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long periods of time and walk properties.

Mental requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and residents.
• Must be able to speak effectively in public and lead meetings with large groups of people present.
• Must be able to work with and understand financial information and data.
• Must display exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.
• Must display high degree of leadership ability.

DUTIES & FUNCTIONS

Essential:

• Approach all encounters with residents and employees in an attentive, friendly, courteous and service-oriented manner. Maintain a warm and friendly demeanor at all times.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire as determined by your office manager.
• Ability to run a Board of Directors meeting when necessary according to Robert’s Rules of Order.
• Listens attentively to questions and comments. Communicates in a professional and composed demeanor under all circumstances. Responds to phone calls and correspondence in a timely, professional manner.
• Maintains a professional relationship with Board of Directors, Unit Owners and vendors.
• Respond to all resident requests, problems, and complaints presented in an attentive, courteous and efficient manner. Follow up to ensure resident satisfaction.
• Attend all required association and office meetings with all appropriate reports and documentation necessary to establish run or participate in an effective meeting.
• Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, etc.
• Operate all aspects of the Association Management computer system, including software maintenance, report generation and analysis, and simple programming.
• Attend all-employee team meetings and any other functions required by management.
• Daily administrative functions including correspondence, phone coverage, accounting functions, office hours, filing, and submitting payables.
• Audit community collections and accounts receivable monthly to ensure maximum collection. Work with approved council on all bankruptcy and foreclosure proceedings.
• Work very closely with contractors (landscape, pool, maintenance among other) and oversee all work they do in the communities managed. Provide direction and follow up on work preformed. Ensure all contractual agreements are upheld and work preformed to a satisfactory level.
• Develops and submits complete and accurate annual budget(s) meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions.
• Prepares a bid comparison analysis spreadsheet. Prepares and uses of RFP for bid solicitation (Request for Proposal with scope of work detailed).
• Creates a management report, which depicts the actual condition of the building, progress of specific projects and makes clear and concise recommendations.
• Supports the Company’s philosophy, goals and adheres to Company policies.
• Understands and follows directions given by direct supervisors as well as the BOD and conscientiously completes them.
• Coordinate the repair and restoration process by contractors engaged by the Association with the day to day activities of the Association.
• Acts quickly and effectively when the situation demands it.
• Organizes time effectively and successfully balances the competing demands of multiple projects.
• Maintains accurate records, files and communications pertinent to the Association office (cabinets and computer files). Organizes of insurance files and policies.
• Updates Association Communication – Updates association info boards, prepare association newsletter and/or other communication with owners and residents.
• Processes violations and close them out (HOA). Processes work orders and close them out (HOA). Processes architectural control applications and close them out (HOA).
• Monitors deficit funding and surplus, rollover if required.
• Possesses knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvements.
• Reviews financial statements.
• Monitors aging report, timely legal action, and targets 10% or less of assessments.
• Establish and maintain key control system.
• Have a general knowledge of landscaping, lawn care, and building maintenance.
• Other duties as required.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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