Job description
- Reports to the Director, under direct supervision of the Member Experience Coordinator. Is responsible for performing functions of greeting members & guests, reception desk duties, minor maintenance, cleaning and securing the facility.
MISSION, VALUES and SERVICE GOALS
- MISSION: We deliver outstanding care, inspire health, and connect with heart.
- VALUES: Trust. Respect. Integrity. Compassion.
- SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Performs receptionist duties, minor maintenance, cleaning and securing the BHF by:
- Greeting members & guests, receiving membership cards, monitoring clients’ access and logging information into computer system, as appropriate.
- Answering client questions and inquiries regarding BHF operations, including demonstrating or answering questions on the club policy and procedure.
- Following emergency procedures as outlined in operations manual.
- Scheduling and processing massage appointments and other special events, utilizing club computer system.
- Applying and enforcing BHF rules and regulations, as directed.
- Receiving complaints, comments, and/or suggestions from clients and promptly taking appropriate actions; utilizing BHF’s Member Experience Vision.
- Maintaining adequate supplies of items such as: cups, towels, toiletries, forms, brochures, schedules, snack items, pro-shop items, computer supplies, etc.
- Performing regularly scheduled light cleaning maintenance duties, i.e., vacuuming, dusting, collecting towels, glass cleaning, wiping sinks and countertops, refilling amenities (e.g. soaps, shampoos, deodorants, etc.) and general cleanup.
- Folding and maintaining towel supplies in locker rooms and preparing soiled towel carts for pick-up and delivery by hospital distribution and laundry service company.
- Processing and completing sales and balancing the cash drawer on a shift basis.
- Monitoring inventory of snack bar and pro-shop items on a shift basis.
Lives out the BHF Member Expe rience Vision ‘World Class Hospitality in every interaction by:
- Communicate effectively with all members & guests with patience and ability to provide assistance when needed following our guidelines.
- Assisting with conducting facility tours and explaining the club’s pricing and enrollment process.
- Understand and explain the programs and services being offered throughout the facility; along with complete registrations for these programs and services.
- Assisting in areas of babysitting, after hours or membership if/when needed.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
- Assisting with the production of BHF newsletters, mailings, member surveys, etc.
- Completing other job related duties and projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES
- Associate complies with the following organizational requirements:
- Attends and participates in department meetings and is accountable for all information shared.
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Maintains license/certification, registration in good standing throughout
Education and Experience
- The knowledge, skills and abilities as indicated below are normally acquired through successful completion of high school diploma or equivalent; or a senior high school student. Six months to one year experience as a receptionist, front desk attendant or in a customer service role is preferred.
Knowledge & Skills
- Demonstrates the interpersonal skills and communication skills (both verbal and written) necessary to interact effectively with a diverse group of internal callers, members, guests, visitors, etc. in a professional, courteous, friendly and sincere manner.
- Requires certification in CPR or arrangements to be certified within three months of employment.
- Requires the phone skills according to Beacon’s telephone usage standards.
- Requires the ability to operate an electronic computer cash drawer and balance cash drawer on a shift basis.
- Requires the ability to work flexible hours, including weekends and possible extended hours.
- Possesses a personal commitment to positive fitness and health practices and presents an image consistent with a fit and healthy lifestyle.
Working Conditions
- Works in an athletic club environment with frequent interruptions, potential of increased noise level and some discomfort due to cool temperatures.
Physical Demands
- Requires the physical ability and stamina to perform the essential functions of the position.
Location: Beacon Health System · BHF Elkhart
Schedule: PRN, Evening, Hours will vary based on needs of department
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.