Job description

Automotive Service Advisor

Job Description

The Automotive Service Advisor has the opportunity to interact with thousands of Customers, focusing on building customer loyalty by developing trust and confidence in Hanania as a care-giver for customer vehicle safety and reliability. This role requires someone who is passionate about taking care of the customer, with specialty in creating and helping maintaining a positive experience. This role requires juggling many customers, priorities, and follow-up throughout the day.

Setting, confirming, and preparing appointments with customers to expedite service experience

Greeting customers in a timely and friendly manner

Determining vehicle needs based on customer information and a vehicle walk-around

Using a consultative selling process to assist customers in planning for on-going required vehicle maintenance

Producing repair orders for customers with full transparency including cost and time estimates

Communicating frequently with Technicians and Parts Associates to ensure timely job order completion

Following up with customers on the status of their vehicle and to ensure satisfaction

Creating a great vehicle delivery experience for the customer

Setting and achieving targeted sales goals

Building superior product knowledge to effectively help customers with service maintenance requirements and warranty information

Providing an exceptional customer experience to drive loyalty

Prior sales experience preferred but not required

Requirements

High School diploma or equivalent

Proven ability to provide an exceptional customer experience

Ability to set and achieve targeted goals

Ability to thrive in a fast-paced environment with many priorities

Demonstrated communication and interpersonal skills

Organization and follow-up skills

Experience and desire to work with technology

Valid Driver’s License and clean driving record

Hanania Automotive Group offers competitive compensation packages, medical, dental, and vision benefits, a 401K match program, and paid time off.

If you are experienced in providing exceptional customer service, have the drive to earn unlimited income and want to continue a career as an automotive Service Advisor working with exciting new products we look forward to talking with you.

Must be capable of passing background check, drug screening, and possess a clean driving record.

EEO

Job Type: Full-time

Pay: $60,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• Are you at least 18 years of age?

License/Certification:

• Driver's License (Required)

Work Location: In person

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