Job description
Audi New Rochelle is seeing a Service Appointment Scheduler for our Service Department
What We Offer
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Flexible Work Schedule
- Discounts on products and services
Responsibilities:
- Fielding service department phone calls
- Booking appointments based on a maintenance schedule and in accordance with company policies and manufacturers specifications
- Daily customer retention outgoing calls and reminders
- Customer Satisfaction Survey phone calls and mailers
- Learning the duties of the Service Advisors in order to assist with the overall performance of the service drive, and to schedule appropriately
- Documenting and updating customer records in real-time, based on interactions
Qualifications:
- A general understanding of automotive service and repair
- The desire and ability to keep abreast of automotive technology changes
- A thorough understanding of time management and appointment scheduling
- Solid multi-tasking skills and the ability to work in a fast-paced environment without sacrificing customer service
- The ability to instantly build rapport with a friendly, professional demeanor
- Excellent communication skills both oral and written
- Strong computer skills
Audi New Rochelle is an equal opportunity employer
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