Job description

Service Lane Coordinator Responsibilities

• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Oversee service orders and flow of drive lane
• Oversee administration of warranty claims as well as training and supervising of service department

• Set schedules and assigns tasks to service department employees
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations

Service Lane Coordinator Qualifications

• Proven record of achieving exceptional customer satisfaction
• Above-average energy level

• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• 8 hour shift

Ability to commute/relocate:

• Farmville, VA 23901: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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