Northern Arizona Orthopedics is an independent, physician-owned practice with multiple locations throughout Northern Arizona. Our hallmark is our people and their unified efforts to deliver exceptional orthopedic care to our customers -the residents and visitors of northern Arizona.

HOPCo (Healthcare Outcomes Performance Company) is the corporate parent of Northern Arizona Orthopedics. HOPCo is a vertically integrated musculoskeletal outcomes management company. HOPCo manages physician practices, hospital service lines, population health and value-based care programs, and musculoskeletal delivery networks.

As Northern Arizona continues to grow, we are looking for a Back Office Clinic Lead at our Flagstaff clinic location. Please see below for the functions and requirements for this position.

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days

As Southeast Orthopedic Specialists continues to grow, we are looking for a Back Office Clinic Lead at our Southside locations please see below for the functions and requirements for this position:

ESSENTIAL FUNCTIONS

• In partnership with the Practice Manager and Clinic Supervisor, candidate shall coach and lead clinical staff to instill the organizations mission, vision and core values through education, demonstration, and results.
• Leads clinical staff to efficiently direct patient flow throughout the clinic.
• Assist back office staff as needed with rooming, assessment, procedure assist, and intake of medical history into EMR.
• Resolves daily workplace issues and maintain efficient workflow; assures coverage of all areas of responsibility.
• Ensure that back office new hires are adequately trained and consistently following the applicable Standard Operating Procedures and Workflows.
• Shall lead on-going quality monitoring of competencies of staff and assist in training and educations of all back office staff.
• Assists clinic management with receiving and reconciliation of medical supply, and medication, as necessary.
• Provides support to back office staff with patient issues, coordinates break and lunch coverage throughout the day.
• Monitors hallway for clean and properly stocked exam rooms per supply/instrument check list. Also, ensures that check-off list is accurate and completed.
• Assists with training and monitors the work of other back office staff, on-site, maintaining documentation and providing performance feedback to Clinic Supervisor.
• Complies with infectious waste procedures and control measure, and exam room and lab cleanliness as per protocol.
• Works flexible schedule including evenings, weekends and overtime, as necessary.
• Ensure new and existing back office staff have received all necessary and required training and have the skills necessary to complete their work.
• Assist Clinic Supervisor to review, implement, maintain and monitor the department's policies and procedures.
• Disseminate information to back office stats as necessary, regarding updates, changes and new developments with clinic policies and procedures, software updates, reports, and provides staff training as needed.

EDUCATION

• High School Diploma or GED.
• Medical Assistant Certificate.

EXPERIENCE

• Minimum 2 years working experience in a medical practice or clinic.