Job description
Location: Unclaimed Baggage: Operations
Position: Baggage Opener
Pay Grade: 2
Basic Function: To process baggage product whether it be in luggage, boxes or gaylord form, in a thorough and timely manner to provide merchandise to pricing, laundry, and distribution personnel.
General Responsibilities:
Basic Function: To process baggage product whether it be in luggage, boxes or gaylord form, in a thorough and timely manner to provide merchandise to pricing, laundry, and distribution personnel.
General Responsibilities:
- Thoroughly check each item of merchandise in a timely manner and place in proper location.
- Check, clean, and place each item processed in correct bins to be sent to different pricing areas.
- Examine and determine if clothing processed needs hanging, washed, steamed, or dry cleaned and place in/on correct buggies/carts to be sent to laundry.
- Keep all 2-piece garments together in a garment bag within each laundry buggy.
- Discard all clothing items deemed as not sellable in recycle gaylord (see Baggage Quality sheet for further clarification).
- All other merchandise that is deemed not sellable place in appropriate bin for recycle.
- Remove any personal identification from all items sent to Laundry or Pricing.
- Examine and determine if strollers, car seats, and luggage carriers are sellable – ones that are sellable need all stickers and identification removed.
- Strollers and car seats that are not sellable remove all vendor tags and identification and place in appropriate gaylord.
- Any prescription medicine, illegal drugs, or any type of unknown powder or substances should be placed in wooden drug box.
- Must be able to keep processing time separate on each load daily and record on daily paperwork.
- Must be able to maintain good quality on all products.
- Must be able to maintain specific production amounts for vender loads on a consistent basis (current goal - Airlines: 100% = 4 units per hour, 80% = 3.20 units per hour, Bus line: 100% = 5 units per hour, 80 % = 4 units per hour).
- Must be able to identify and maintain current load numbers on all products.
- Maintain current knowledge of the different styles of clothing as well as latest trends.
- Must be able to differentiate between various electronic products.
- Place all found monies in lock boxes, separate coins from bills (U.S. Dollars and Foreign Monies) and report any large finds over $500 to Manager/Supervisor immediately, do not count the money, your manager/supervisor will let you know if you have enough for gift cards or a celebration dinner.
- Cross train within all operational departments.
- All other tasks assigned by management.
Skills & Specifications:
- Excellent interpersonal skills
- Good team player
- Strong communication skills
- Analytical and problem-solving skills
- Decision-making ability and a sense of responsibility
- Able to prioritize, manage time and orchestrate multiple tasks
- Proficient Microsoft office computer skills, including: Word, Excel and Outlook
- Must be dependable and have a good attendance record
- Executive Presence; Professional, neat appearance
Qualifications Requirements:
- High School diploma or Equivalent
Physical Requirements:
- Ability to stand and walk for long periods of time
- Light to moderate lifting is required
- Repetitive motion is required
- Development Requirements:
- Must be willing to learn various brands of clothing and fabric care
- Must be willing to learn and differentiate between various products
Schedule Hours:
- 40+ hours per week, 6:00 am – 2:30pm Mon. – Fri. Flexibility in scheduling is required.
- Saturdays overtime may be required as necessary.
- Will be required to sign up for and potentially work one Holiday on the retail floor as needed
- Mandatory work days are the Friday before Memorial Day, the day before Fourth of July, the Friday before Labor Day, the Friday before Ski Sale and the Saturday before Thanksgiving.
Reporting Relationship: Reports directly to Production Manager
ABOUT UNCLAIMED BAGGAGE:
Unclaimed Baggage is the nation’s only buyer and repurposer of lost luggage, offering a second life to a treasure trove of goods that airlines and other travel/hospitality companies have been unable to reunite with their former owners. It’s 50,000 square foot brick-and-mortar retail store in Scottsboro, Alabama draws over a million visitors a year from all 50 states and around the world. Besides clothing, jewelry, footwear, electronics, eyewear and sporting goods, shoppers might find anything from a kimono to a shrunken head, vintage collectibles or a zebra skin, complete with ears and tail. This one-of-a-kind business has attracted media attention for decades in outlets ranging from The Today Show, The Wall Street Journal, Vogue, The New York Times, BuzzFeed, Discovery Channel and more for its ever-changing array of unique items from around the world, all sold at incredible value. The company also runs a philanthropic foundation called Reclaimed for Good, providing worldwide charities with millions of dollars’ worth of items like unsellable medical supplies and equipment, clothing, and eyeglasses. In 2020, this family-owned business celebrated its 50th anniversary and successfully launched its first online store. Within days of it’s launch, www.unclaimedbaggage.com welcomed over a million visitors to it’s site, shopping from every state in the country. Top 10 states by e-commerce customer range from coast to coast every week, showing the strength of this unique brand. Learn about Unclaimed Baggage at www.unclaimedbaggage.com or connect online through Instagram, Facebook and Twitter.
OUR CULTURE
Our Mission is to: “Redeem the lost, unclaimed, and rejected for the glory of God.”
We have the stability of our 50+ year history, combined with a highly entrepreneurial mindset, constantly changing and improving for growth. Our principles are rooted in a distinctly Judeo-Christian worldview. We are not perfect and do not always get it right, but we genuinely seek to honor God in all we do.
We have the stability of our 50+ year history, combined with a highly entrepreneurial mindset, constantly changing and improving for growth. Our principles are rooted in a distinctly Judeo-Christian worldview. We are not perfect and do not always get it right, but we genuinely seek to honor God in all we do.
Our Values in Action are:
- Integrity: Do the right thing
- Excellence: Always reach for better
- Humility: Listen and learn
- Service: Help others win
- Teamwork: Grow stronger together
- Gratitude: Choose to be thankful
- Entrepreneurship: Make it happen
The duties, responsibilities and requirements presented in this job description should not be construed as an exhaustive list of roles or responsibilities.
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