Job description
We are looking for a customer-focused Barista to join our team! You will be preparing coffee drinks and food for customers while creating a friendly and hospitable atmosphere. You are passionate about coffee and customer service! Organized, calm, and friendly, you make a point to go above and beyond to make sure customers have exceptional experiences.
Responsibilities:
- Greet all customers with a friendly smile; provide friendly, efficient, and personal service to each customer
- Take food and drink orders; understand the food and beverage menu in order to provide the best possible description and execution of menu items to your guests
- Demonstrate an in-depth understanding of the coffee preparation process, including specialty drinks
- Accurately and efficiently enter orders into POS system
- Clear and reset counters and tables at the conclusion of each guest visit
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
- Previous knowledge of food service regulations preferred
- ServeSafe or Food Handler’s Certification, or willing to obtain
- Strong customer service and interpersonal communications skills
- Able to stand for long periods of time
- Able to utilize quick thinking and apply quick resolution to guest issues in accordance with the brand standards
- Excellent conflict resolution skills
- Able to work in a fast-paced environment
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