Job description

PLEASE DO NOT APPLY THROUGH INDEED - FOLLOW INSTRUCTIONS UNDER JOB OPPORTUNITIES ON THE TOWN OF FRANKLIN WEBSITE AND APPLY THROUGH EMAIL.

POSITION: Benefits Coordinator

DEPARTMENT: Human Resources
SALARY: $60,000 - $70,000 annually
HOURS: 35 hours per week
8:00 – 4:00; 8:00 – 6:00 on Wednesdays; 8:00 – 1:00 on Fridays

POSTED: September 9, 2022
Priority Deadline: October 7, 2022

The Town of Franklin and Franklin Public Schools are seeking a highly motivated and skilled individual to fill the role of Benefits Coordinator. This is a full-time salaried position with benefits and the employee will work 35 hours per week. The position will officially work for the Town of Franklin and report to the Town HR Director, but will work very closely with both the Town of Franklin and Franklin Public Schools.

The Town of Franklin and Franklin Public Schools have separate Human Resources Departments, but we share one office suite in the Franklin Municipal Building. The School HR Department has a HR Director and HR Assistant and the Town HR Department has a HR Director and HR Administrator. Currently, all 4 positions work closely together to administer benefits for the entire Town. The Benefits Coordinator is a new position and will serve as the primary contact for all benefit related activities. The Town has approximately 260 full-time benefited employees and the School has approximately 800. There are approximately 250 additional employees who work on an on-call or part-time basis.

The Benefits Coordinator will be responsible for operational and transactional tasks associated with benefits management including the provision of day to day maintenance and support of employee benefit records for town, school, and retired employees. The tasks include but are not limited to the collection, organization, enrollment and electronic entry of Health, Dental, Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Short-Term (STD) and Long-Term Disability (LTD), Deferred Compensation (457b and 403b) and Life insurance paperwork submitted on a daily basis. The employee also responds to requests from employees via phone, email, and walk-in visitors daily.

The Benefits Coordinator performs the following duties:

• Provides excellent customer service to all employees, retirees, and customers interacting with the Human Resources office.
• Serves as the main point of contact with all vendors who currently work with the Town/Schools. Current vendors include, but are not limited to: Health Plans Inc., Guardian Dental, Colonial Life, Boston Mutual, Health Equity, Empower Retirement, Nationwide Retirement. Shares important updates with employees on a regular basis.
• Serves as a member of the Insurance Advisory Committee (IAC) and works closely with senior management from the Town and Schools and our external benefits consultant to make sure that our insurance offerings are robust and competitive.
• Accurately calculates payroll deductions associated with health, dental, life, STD/LTD, and FSA/HSA, and deferred compensation accounts, ensuring compliance with Federal regulations. Enters and updates deductions into the Town payroll system and collaborates with the Accounting Department to ensure a smooth flow of payroll-related information.

• Responds to employee inquiries regarding benefit enrollments, changes and terminations; maintains employee files while ensuring both accuracy and confidentiality.
• Troubleshoots and resolves issues that employees might have with their coverage.
• Assists in auditing invoices to ensure that charges are accurate and timely.

• Helps create and maintain a benefits website for employees to easily find accurate, timely information and forms.
• Stays current on benefit offerings and regulations.
• Reviews, tracks and monitors trends in benefits and makes recommendations for improvement.
• Assists the HR Directors with updating the staff employment policies and procedures manual and benefits manual.
• Administers town-wide annual benefits enrollment process; communicates benefit changes to employees through multiple methods.

• Tracks leaves, including medical leaves under Workers Compensation, FMLA and/or Injured on Duty Leave for Police and Fire personnel (M.G.L Chapter 41, Sections 100 and 111F). This includes communicating with employees, human resources staff and insurance companies; tracking all leaves in a shared google sheet; and ensuring that all paperwork is complete and deadlines are met for FMLA purposes.
• Ensures that all leaves of absence are in accordance with language in local bargaining unit contracts.
• Manage benefits for retirees for the Town of Franklin and Franklin Public Schools including, enrolling them in health insurance upon retirement; processing enrollment changes due to qualifying events or Open Enrollment; processing life insurance claims upon the death of a retiree; contacting retirees when they reach age 65 and ensuring they enroll in Medicare and Town’s supplemental Medicare plan.

• COBRA administration.
• Other related duties, projects, or expanded responsibilities as assigned.

Required Qualifications:

• Bachelor’s degree from an accredited college or university in a related field
• Five or more years of progressive benefits / human resource experience
• Solid communication and interpersonal skills
• Excellent customer service skills
• Current knowledge of federal state, and local regulations
• Familiarity with administrative best practices and the ability to simplify and streamline processes
• Ability to maintain confidentiality
• Superior organization skills
• Ability to multi-task and manage multiple projects at once
• Intermediate to advanced skills in Microsoft Word & Excel and Google Suite products
• Ability to learn and adapt to new technology

Preferred Qualifications:

• Experience in Human Resources and/or benefits in the public sector (municipality or the State)
• SHRM Certification or similar HR certification

The selected candidate must be authorized to work in the United States and be able to pass a criminal background check and a pre-employment physical exam, including a drug test.

PLEASE DO NOT APPLY THROUGH INDEED - FOLLOW INSTRUCTIONS UNDER JOB OPPORTUNITIES ON THE TOWN OF FRANKLIN WEBSITE AND APPLY THROUGH EMAIL.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement

Schedule:

• Monday to Friday

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