What You'll Do

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  Deliver calls & communication to participants, their responsible parties, and payers regarding the benefits of utilization of approved days
• Establish an opportunity in each communication to optimize the contact or connection to each participant
• Provide excellent participant service in all calls and communication
• Maintain strong knowledge of Centers’ programming and unique or special features
• Assist in recording and sharing potential Center quality issues (as shared by Participant, stakeholder, or payer) with Program Director or supervisor
• Model professionalism in all contacts and exhibit good judgment related to private or sensitive information
• Follows up communications as necessary and keeps the participant informed of the status
• Participate in coaching, debriefing, and strategy sessions with supervisor and team
• Provide assistance with enrollment process as needed; facilitating with completion of necessary next steps

What You’ll Need

• Excellent sales/telephonic skills with proven track record (preferred)
• Listens attentively and ensures understanding of what is being said
• Ability to persuade, solve problems, and overcome objections and obstacles
• Ability to be independent and autonomous, while also open to collaboration, feedback, and suggestions in a marketing/sales team-based environment
• Ability to track results, prioritize efforts, and develop reporting mechanisms, all by balancing multiple responsibilities
• Organizes work tasks to maximize quality and completeness
• Proficient in Microsoft Office – Excel, Word, Outlook
• Bilingual – English/Spanish – highly preferred
• Must be 18 years of age or older
• High School graduate or equivalent (GED)
• Eligibility to work in the US without Company sponsorship for a work visa or employment-based green card

Additional Requirements While Working Remote

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  Must have an internet connection with a minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL, Satellite or Fiber Optic/FiOS providers).
• Must be able to work in HIPAA compliant environment at home and abide by all HIPAA best practices
• Must reside in MA/NH or CT- Position may require limited travel to Foxborough, MA

Related Duties as Assigned

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  The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required

Why Join Us?

• Full, Part-time, and As Needed schedules available.
• Full compensation/benefits package for employees working 30+ hours/week.
• 401(k) with company match.
• Paid time off and holiday pay.
• Rewarding work, impacting the lives of those you serve, working alongside a great team of coworkers.
• Enjoy job security with nationwide career development and advancement opportunities.

We have a rewarding work environment with awesome co-workers – come join our team – Apply Today!