Hiring for a Spanish speaking Customer Service Rep in Coral Springs! You must speak fluent in Spanish to apply. This is for a pharmeceutical company in Coral Springs. Please apply through here or email me your resume directly to megan.hughes@randstadusa.com if interested with the subject line "Applicant - Coral Springs bilingual Customer Service Rep".

salary: $16.99 - $17 per hour
shift: First
work hours: 9 AM - 4 PM
education: High` School

Responsibilities

• Answer incoming calls from customers with inquiries on product orders
• Performs member verifications
• Collects and enters orders for new or additional products or services.
• Guide callers through troubleshooting, navigating the member portal
• Analyze customer issues and assist in resolving within the required timeframe
• De-escalate situations involving dissatisfied customers, offering member
• assistance and support
• Manage all customer inquiries and summarize to present to management
• Ensures that appropriate actions are taken to resolve customers’ problems and
• concerns
• Maintains customer accounts and records of customer interactions with details of
• inquiries, complaints, or comments
• Administer and prioritize customer tasks and ensure achievement of all deadlines within the
• required timeframe
• Maintain accuracy of all data and verify the same for all customer services
• Completes call reports and logs, and research billing issues
• Performs other related duties as assigned

Skills

• Spanish (5 years of experience is required)
• Customer Service (2 years of experience is preferred)

Qualifications

• Years of experience: 0 years
• Experience level: Entry Level

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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

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