Job description

Summary

Bilingual Sales Representative: deploys credit card processing products. Provides first level support as needed. Resolves routine and simple questions relating to credit card processing terminals or software by telephone or email. Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision and values of the organization. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants’ Payment Card Industry compliance.

Duties & Responsibilities

Essential Functions

• Ability to read, write, and speak the English and Spanish language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional manner
• Contact banking customers and chamber members by telephone and in person in order to solicit sales for credit card processing services.
• Explain products or services and prices, and answer questions from customers.
• Assist Regional Sales Manager with day to day tasks associated with the regional Sales Representatives.
• Adjust sales scripts to better target the needs and interests of specific businesses and/or bank relationship.
• Obtain merchant statements in an effort to do cost analysis.
• Prepare merchant applications for signature by potential customer.
• Present cost analysis to customer in an effort to obtain business via the telephone.
• Present cost analysis to customer in an effort to obtain business via face to face method as needed for local, banking relationships.

Additional Functions

• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Record names, addresses, purchases, and reactions of prospects contacted in Sugar.
• Answer telephone calls from potential customers who have been referred by banks.
• Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
• Maintain records of contacts, accounts, and orders.
• Kick off incentive campaigns with referral bank and monitor success.
• Keep bank posted each month on residual income as well as the status and progress on referrals.
• Verbal and written communication to business owners and banking contacts.
• Preparation of applications and pricing documents for banking conversions.

Requirements

• Excellent verbal and written communication skills in English and Spanish
• Prior Sales Experience
• Solid computer, grammar and multi-tasking skills
• Ability to work comfortably in a fast-paced, high-volume call center environment

Education & Experience

• Bachelor's degree in business administration, or other related fields is preferred
• A minimum of 1 year experience selling, opening new accounts and relationship management via phone or face to face
• Proficiency in Microsoft Office Suite, CRM

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Contract type:

• Permanent

Supplemental pay types:

• Bonus pay
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Lenexa, KS 66219: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Lenexa, KS 66219

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