Job description

About Us
South Jersey Gas is a natural gas utility company that delivers safe, reliable, affordable clean energy to over 400,000 residential, commercial, and industrial customers in Atlantic, Cape May, Cumberland, Salem, and portions of Gloucester, Burlington, and Camden counties in New Jersey. At our core, we are dedicated to being a committed community partner, providing exceptional customer service and developing innovative clean energy solutions to meet the needs of the future.

At South Jersey Gas, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.

Position Summary
A career in Customer Service will provide the opportunity to provide customer service relating to billing/collections as well as customer inquiries. This typically includes ensuring that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, in a timely manner and in accordance with the consumer laws. Verifies the identity of new and existing customers. Additionally, this involves ensuring good customer relations are maintained.

Roles within Customer Service are responsible for providing the best possible service in relation to billing inquiries, credit and collection, service requests (usually related to gas turn-ons), suggestions, and complaints, customer verification, as well as social media interactions. This includes ensuring positive interactions at the call centers and customer service walk-in centers. The team is responsible for tracking BPU complaints and other mandated customer experience metrics. This also includes providing and monitoring energy assistance to those who qualify. Also includes workforce management and forecasting scheduling needs. Additionally, this may include providing customers with information on programs available for energy assistance.
Hybrid

Hours: Monday – Friday, 8-4:30 PM; Monday & Fridays working from home
Possibility for overtime on Saturdays 7-3:30 PM

Essential Functions:

• Demonstrates accountability, good judgment, and accounting skills to approve adjustments with mathematical computation

• Understanding of billing reports, month end procedures, and billing cycles

• Researches, responds, and develops solutions to complex billing inquiries within a timely manner and delivers outcome by telephone and/or writing in a professional manner

• Prepares monthly and quarterly reconciliations as required

• Handle inquires elevated by team members to ensure a high level of customer service to customers

• Work cross-functionally with other departments

• Empower and motivate team members to provide great customer experiences with helpful knowledge and a caring approach.

• Build/maintain functional knowledge of responsibilities and systems to support participation as an SME on departmental and corporate projects and initiatives. This may include participating in UAT testing.

• Delegate and disperse the workload

• Generating new and innovative solutions to complex problems

• Acting as a team lead, coordinating the work of others, but not a supervisor

• Anticipating patterns and links; looking beyond the immediate problem to the wider implications

• Coordinates training with reps and completes all continued career development requirements

• Assist with assigning the day-to-day workload and utilize reports to monitor the production of union staff

• Perform other duties as assigned.

Qualifications
Required Background:

• High School Diploma or GED

• Requires a minimum of 4 years of related experience.

• In addition, 1 year as a mentor/coach to entry-level staff/team members is required.

Required Skills:

• Advanced arithmetic skills

• Expertise in a variety of billing work processes or activities

• Requires basic knowledge of computer/laptop within MS Windows environment with emphasis on advanced Excel functions (vlookup, sumifs, and pivot tables)

• Strong written and oral communication skills

• Ability to make judgment calls with confidence, problem solve, delegate and disperse workload to the unionized workforce

• Works where necessary to accomplish a continuous flow of work within the department

• Attention to detail and excellent problem-solving skills

• Ability to work well under pressure in a fast-paced environment while meeting deadlines

Preferred Skills:

• 4+ years in a billing capacity supervisory position

Explore the Possibilities
South Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you’re sure to find an opportunity that makes you feel included, empowered, and ready to “bring your whole self to work” every day.

Benefits Package Overview
SJI offers a competitive and comprehensive benefits package to eligible employees.
The SJI “Total Rewards” Benefits Package include:

• Flexible vacation, Paid Time Off, and Sick Leave package
• Comprehensive Health, Dental, and Vision Insurance
• Short-term and Long-term Disability Insurance
• 401(k), with generous company match
• Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.

Equal Opportunity/Affirmative Action Employer
At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.