Job description
WHO WE ARE:
Be a member of the winning team at Valley View Casino & Hotel – named one of San Diego's Best Places To Work by the San Diego Business Journal. Valley View is where fun and your future will come together – join our team for a fun and exciting environment with amazing benefits that focus on you, your family and helping you reach your lifetime goals!
Deeply rooted in the Valley Center community, we, the San Pasqual Band of Mission Indians, have a rich local history. With traditions founded upon “good neighbor” values, our Tribe has been a part of this community for many generations. Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity; it is a place for our friends and neighbors.
At Valley View Casino & Hotel our team members are the foundation of who we are and what we do. The compassion, encouragement and level of experience that you will be exposed to will put you on a career path full of opportunities for advancement.
Description of the Position:
Provide excellent service to guests when seating them in the restaurant according to designated rotation plans. Provide fast, friendly, and efficient service to guests and wait staff. Set a positive tone for a pleasurable dining experience for all guests by communicating special occasions, special requests and the name of the guest when possible. Perform all duties in accordance with Valley View Casino & Hotel policies and within the realm of the Valley View Casino & Hotel's Mission Statement. This position is tipped in Black & Blue.
Primary Duties, Responsibilities, and Tasks:
- All team members are obligated to support and uphold the Valley View Casino’s Standards of Excellence as outlined in the Team Member Guide to Success.
- Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
- Greet guests and seats them in the restaurant on a rotating basis, but always honoring guests seating preferences.
- Handle and solve any concerns and questions from guests.
- Complete required paperwork when handing comps, coupons and room charges.
- Give clear directions to guests when necessary.
- Utilize the Open Table system of reservation management to input guest names, codes, comps and any other essential information pertaining to guest seating preferences and allergies.
- Manage the floor by monitoring tables entering, exiting and near completion. Manage the duration of each table’s experience and create a daily report with this information.
- Adhere to regulatory, departmental, and company policies.
- Willingness to Serve: Able to demonstrate a high level of service delivery; do what is necessary to ensure guest satisfaction in dealing with service failures and prioritizing guest needs.
- Able to take action in solving problems while exhibiting good judgment and a realistic understanding of issues. Able to use reason, even while dealing with emotional topics; review facts and weigh options.
- Able to adapt behavior to the style of others, interact with people who have different values, cultures, or backgrounds. Be of service to difficult people. Optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings. Build and maintain long-term associations based on trust and respect.
- Perform other duties as assigned by management.
- Responsible for conducting all responsibilities in a professional and ethical manner
- Responsible for maintaining a consistent, regular attendance record.
Required Qualifications:
- High school diploma or GED equivalent
- Must possess and demonstrate a positive attitude
- Must possess and demonstrate a willingness to learn and have the ability to follow instructions and direction.
- Must possess and demonstrate strong interpersonal skills including being able to communicate and work well with others.
- Ability to communicate effectively in English.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in the English language. Ability to speak effectively before groups of guests or Team Members of organization.
- Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
- Must successfully pass a drug screening test.
- Must be able to successfully pass applicable auditions or skill testing.
Preferred Qualifications:
- Six months of food server experience in a high volume restaurant.
Physical Requirements of the Position:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
- Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
- While performing the duties of this job, the Team Member is regularly required to talk and hear.
- The Team Member is regularly required to sit and use hands to manipulate, handle, or feel.
- The Team Member is frequently required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. Team Member must be able to stand for the majority of their shift.
- The Team Member must occasionally lift and/or move up to 25 pounds.
- The Team Member must be able to stand on his/her feet for prolonged periods of time.
Working Conditions:
- The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
- While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles.
- The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
- The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
- The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.
Other Information:
- Native American hiring preference applies.
- This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
- You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
- Management has the right to revise this job description at any time.
- The job description is not a contract for employment.
All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greeting guests in a courteous and caring manner using personalized service.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles. The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
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