Job description

COMPANY:

We are setting the industry standard to influence and inspire through our innovative methods. We merge together cannabis culture with cutting-edge technology to deliver the best possible customer and employee experience(s).

The company operates a fully integrated cannabis business with a footprint that covers the entire breadth of the state of California; the world's largest cannabis market. We control our supply chain from cultivation to retail, which enables us to deliver clean and tested cannabis products at unmatched prices.

Our mission is to provide the one-stop-shop cannabis experience by offering exceptional customer experience service and diversified products. We strive to build long-term customer loyalty.

JOB SUMMARY:

Our Customer Service Representative is responsible for creating the best in house experience for our customers ordering from our delivery services. Our CSR’s are customer focused, have a strong customer service background, can assist patients while inputting or searching data, and overall like helping others. They are also the liaison between our drivers and our patients. Cannabis Industry experience is a plus!

DUTIES/RESPONSIBILITIES:

• Answering incoming calls from customers and drivers
• Providing customers with product information and/or ETA’s
• Checking FTP’s identification
• Updating call logs and issue reports
• Familiarizing oneself with the new product list
• Provide great customer service
• Deescalating patient or driver issues

REQUIRED SKILLS/ABILITIES:

• Must be 21 years of age or older
• Effective interpersonal and intrapersonal communication skills
• Willingness to adhere to assigned tasks in an efficient manner
• Able to multitask in a fast paced environment
• Superior Customer Service
• Knowledge of Google Sheets, Microsoft Word and Excel
• Able to type 40 wpm or more

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent work experience

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting while at a computer screen
• Be able to sit for prolonged periods of time

PAY & REIMBURSEMENT:

• $17/HR
• Full benefits package after 90 days probation
• Vacation Time
• Employee discounts
• Sick Time
• 401k
• Life Insurance

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work setting:

• Call center
• Office

Application Question(s):

• Per DCC guidelines, all employees must be at least 21 years of age, do you meet this requirement?
• Are you open to working overtime?
• Have you previously worked for the Shryne Group or any of its subsidiaries (STIIIZY, Blaze420, KDM, JSource, JBTB, etc...)? If yes, what location were you at? What was your job title? What were your estimated dates of employment? Why did you leave?
• What is the best email to reach you at?

Experience:

• Microsoft Office: 2 years (Required)
• Data entry: 2 years (Required)
• Call center: 2 years (Required)

Work Location: One location

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