Working Title: Bookstore and Cafe Shop Assistant
Job Class: Customer Service Specialist, Intermediate
Agency: Minnesota State

• Who May Apply: Open to all qualified job seekers
• Date Posted: 02/28/2023
• Closing Date: 03/20/2023
• Hiring Agency/Seniority Unit: MN St Colleges & Universities / Arrowhead CC-Itasca-AFSCME
• Division/Unit: MnSCU Itasca CC / MnSCU MNC Itasca CC Classified
• Appointment Type: Unlimited, Part-time
• Work Shift/Work Hours: Day Shift / 32 hours per week
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $18.55 - $24.60 / hourly
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Auxiliaries
• Location: Itasca Campus - Grand Rapids
• FLSA Status: Nonexempt
• Telework Eligible: No
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Minnesota North College-Itasca Campus is seeking to fill the permanent, part-time (.80 FTE) position of Bookstore and Café Shop Assistant (Customer Service Specialist, Int.).

The Bookstore and Café Shop Assistant oversees the coordination of the Itasca Campus Retail store and coffee shop, including managing the Point of Sale system, serving customers, tracking inventory, displaying products, and preparing food and beverages. This position will also supervise assigned student workers.

This position is part-time/80% FTE, which is 32 hours per week.

Duties Include:

1. Oversee the Itasca Campus Store.

• Provide customer service to students, faculty, staff, and the community for all store purchases.
• Operate and maintain the Missouri Book Store (MBS) system to ensure all transactions are complete and accurate.
• Handle the cashier functions including receiving and verifying payments, cash drawer reporting and close out, reconciling receipts and preparing deposit tickets.
• Manage retail sales floor by stocking inventory, product display and pricing while maintaining full compliance with Federal, State and industry requirements and/or practices.
• Recruit, train and manage student worker staffing.
• Participate as part of the Minnesota North College’s Store Team.
• Assist in the development and implementation of campus specific and college specific store goals, policies, and procedures.
• As assigned, perform campus and college-wide bookstore functions including, but not limited to, textbook adoptions, book orders, general merchandise selection/ordering, clothing merchandise selection/ordering, fulfillment center orders, etc.

2. Assist with the Itasca Coffee Shop.

• Provide customer service to students, faculty, staff, and the community for all store purchases.
• Operate the cash register and prepare food and beverages under the direction of the Cook Coordinator.
• Recruit, train and manage student worker staffing.
• Keep storage space, coolers and freezer in order.
• Monitor students on meal plans to ensure proper use of ID cards.
• Perform cleaning to ensure that all health standards are met.
• Assist with other duties as assigned by Cook Coordinator.

Minimum Qualifications

• Experience in retail and/or food services operations.
• Ability to operate a cash register.
• English (oral and written) communication skills sufficient to communicate appropriately with students, faculty/staff and other customers.
• Excellent skill in customer service sufficient to provide prompt, courteous and accurate information to customers in person, on the phone and through email and other written correspondence.
• Ability to manage sufficiently large volume of work while maintaining accuracy.
• Commitment to diversity as well as a demonstrated ability to work successfully with persons of diverse backgrounds including sensitivity to their needs and concerns.

Preferred Qualifications

• Ability to perform cleaning tasks including the knowledge of cleaning supplies and procedures.
• Certified in food safety or food service.
• Ability to lift 25 lbs or greater.
• Knowledge of inventory management.

Additional Requirements

In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Kerri Dahl at kerri.dahl@minnesotanorth.edu or 218-550-2505.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kerri Dahl at kerri.dahl@minnesotanorth.edu.

About Minnesota State

Minnesota North College is comprised of six campuses including Hibbing, Itasca, Mesabi Range (Eveleth and Virginia), Rainy River, and Vermilion. Our campuses are rooted in their communities’ rich histories of providing access and opportunity to higher education across northern Minnesota for over 100 years. We are committed to our role as leaders in education, partnering with local schools, business and industry, and government to create opportunities for students and the region remains steadfast. We look forward to continuing to serve our students, employees, and communities long into the future, and we hope you choose to Head North and join us as an employee for Minnesota North College!

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact Carmen Bradach, VP of Human Resources at 218-550-2502 or email careers@state.mn.us. Please indicate what assistance is needed.